Service Manager

Tonkin Wilsonville Nissan is seeking a dynamic and experienced Service Manager to lead our service department and deliver exceptional customer experiences. If you're passionate about the automotive industry, thrive in a fast-paced environment, and excel in team leadership, we want to hear from you!

We pride ourselves on creating a supportive, growth-oriented work environment. As a Service Manager, you'll be part of a dedicated team that values collaboration, excellence, and innovation. We offer opportunities for professional development, competitive compensation, and a strong focus on work-life balance. Our companys commitment to both employee success and customer satisfaction ensures that youll be working in a positive and rewarding atmosphere where your contributions make a real impact.

Why Work for Tonkin Family of Dealerships?

• Family-Owned and Operated: We're a family-owned dealership group with a commitment to treating our employees like family.
• Award-Winning Dealerships: We're proud to be a multiple award-winning dealership group, recognized for our excellence in customer service and sales.
• Community Involvement: We're dedicated to giving back to our community through charitable initiatives and events.
• Employee Development: We invest in our employees' growth and development, providing ongoing training and opportunities for advancement.
• Positive Work Environment: We foster a positive and supportive work environment that values teamwork, respect, and open communication.

Service Manager Job Responsibilities

• Lead and manage the service department, ensuring efficient operations and high customer satisfaction.
• Oversee daily service activities, including scheduling, workflow, and technician performance.
• Maintain a positive work environment focused on teamwork, safety, and customer service.
• Work closely with parts and sales departments to coordinate customer service efforts.
• Ensure compliance with dealership policies, procedures, and standards.
• Monitor and improve key performance indicators (KPIs) such as service revenue, repair order count, and customer retention.
• Handle customer concerns, ensuring timely and satisfactory resolution.

Service Manager Compensation & Benefits

On top of competitive pay, we are proud to offer

• Top-of-the-line benefits including Health Insurance starting at under $100 per month.
• Dental, Vision, and Company Paid Life Insurance
• Employee Assistance Plan
• 401k with Company Match
• Lucrative Paid Time Off that accrues from Day 1
• An excellent menu of voluntary benefits!

Service Manager Qualifications

• Proven experience as a Service Manager or similar leadership role in the automotive industry.
• Strong technical knowledge of vehicle maintenance and repair.
• Exceptional communication and customer service skills.
• Ability to manage and motivate a diverse team of service technicians and advisors.
• Strong organizational and multitasking abilities.
• Proficiency in dealership management software and Microsoft Office Suite.
• Valid drivers license and clean driving record.

Corporate Hiring Requirements: Must be at least 18 years of age, have a valid driver's license, clean driving record, and be able to pass a criminal background check and drug screen.

Join our team at Tonkin Wilsonville Nissan and help us continue to deliver top-tier service to our valued customers. If youre ready to lead and inspire a team while driving success, apply today!