We are seeking a motivated and customer-focused Call Center Agent to join our team. This position can be performed remotely or in our office. The Call Center Agent will be responsible for handling inbound and outbound calls, providing excellent customer service, and resolving customer inquiries and issues in a professional manner.

Responsibilities:

• Answer incoming calls and respond to customer inquiries
• Make outbound calls to follow up on customer requests or resolve issues
• Provide information about products and services
• Handle customer complaints and escalate issues as needed
• Maintain accurate records of customer interactions

Qualifications:

• High school diploma or equivalent
• Prior experience in a customer service or call center role preferred
• Excellent communication and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Proficient in Microsoft Office and CRM software

Skills:

• Strong problem-solving skills
• Ability to remain calm and professional under pressure
• Attention to detail
• Ability to work independently and as part of a team