What are the responsibilities and job description for the Automotive Product Specialist position at TONY HAWAII AUTOMOTIVE GROUP LLC?
Job Details
Description
Job Summary:
The Tony Group stands out as one of the premier automotive dealerships in the State of Hawai'i. Nestled in the heart of Waipi'o, we take pride in our legacy as a family-owned and operated business since 1977. With seven locations across the state, including Tony Honda, Tony Honda Hilo, Tony Honda Kona, Tony Nissan, Tony Volkswagen, Tony Hyundai, and Genesis of Waipio, we’re committed to delivering exceptional service and building lasting relationships with our community. Join us and experience the excellence that sets us apart in the automotive industry!
An Automotive Product Specialist is a knowledgeable and customer-focused professional who serves as the expert on a dealership’s vehicle lineup. Unlike traditional sales roles, a product specialist focuses on educating customers, demonstrating vehicle features, and ensuring a seamless purchasing experience without the pressure of aggressive sales tactics.
Essential Job Responsibilities:
- Product Expertise: Have in-depth knowledge of all vehicle models, features, specifications, and technology, including safety features, performance, and connectivity options.
- Customer Engagement: Greet and assist customers, answer questions, and provide detailed demonstrations of vehicles.
- Test Drive Coordination: Guide customers through test drives, highlighting key features and benefits tailored to their needs.
- Technology Demonstration: Explain and assist with vehicle technology, such as infotainment systems, driver-assist features, and mobile app connectivity.
- Support Sales Process: Work alongside the sales team to ensure customers feel informed and comfortable making a purchase decision.
- Customer Follow-Up: Maintain relationships with potential buyers, provide additional information as needed, and ensure satisfaction after a purchase.
Additional Responsibilities:
- Adhere to the Tony Group Standards:
- SMILE: Be positive and respectful to everyone.
- GREET: Greet everyone within five feet.
- HELP: Help every guest or find someone who can.
- THANK: Always thank the guest.
- GOLD: Go for Gold (Grand Opening Look, Daily).
Qualifications
Education and Experience:
- High school diploma or equivalent.
- 1-2 years of experience in guest-facing roles (automotive or sales) preferred
Skills and Abilities:
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Ability to prioritize tasks and delegate them when appropriate.
- Ability to function well in a high-paced environment.
- Drivers Abstract and Background required during pre-hire process
- Valid driver's license.
Physical Requirements:
- Regularly required to stand, walk, use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear.
- Must regularly lift and/or move up to 35 pounds.
- Specific vision abilities required by this job include close vision and distance vision.
Compensation:
- Annual income of $45,000 to $55,000 yr includes incentives
Salary : $45,000 - $55,000
