What are the responsibilities and job description for the Guest Services Associate position at TONY HAWAII AUTOMOTIVE GROUP LLC?
Job Details
Description
Job Summary:
The Tony Group stands out as one of the premier automotive dealerships in the State of Hawai'i. Nestled in the heart of Waipi'o, we take pride in our legacy as a family-owned and operated business since 1977. With seven locations across the state, including Tony Honda, Tony Honda Hilo, Tony Honda Kona, Tony Nissan, Tony Volkswagen, Tony Hyundai, and Genesis of Waipio, we’re committed to delivering exceptional service and building lasting relationships with our community. Join us and experience the excellence that sets us apart in the automotive industry!
A Guest Services role focuses on delivering exceptional customer experiences by assisting guests with inquiries, providing information about products or services, handling reservations or appointments, and resolving concerns. This position requires strong communication, problem-solving skills, and a positive, customer-centric attitude. The ideal candidate should be able to manage multiple tasks, maintain a professional demeanor, and ensure guest satisfaction in every interaction. Flexibility, attention to detail, and a passion for helping others are key qualities for success in this role.
Essential Job Responsibilities:
- Inbound and Outbound Calls - Answers all inbound Guest center calls – sales, service, parts, and body shop. Makes outbound calls inviting guests to the dealership and to recall guests, owners who have missed the first service. Contacts all no-shows to reschedule missed appointments, same day of missed appointment. Advises customers on special-order parts status, appointment reminders, and recall campaigns
- Customer Service – Provide an awesome Guest Experience and make CSI follow-up calls.
- Works directly with service manager and service driver, personnel contacting customers for service opportunities.
- Participates in Tony Group activities with product knowledge and informational sessions.
- Additional responsibilities as assigned.
Additional Responsibilities: Adhere to the Tony Group Standards:
- SMILE: Be positive and respectful to everyone.
- GREET: Greet everyone within five feet.
- HELP: Help every guest or find someone who can.
- THANK: Always thank the guest.
- GOLD: Go for Gold (Grand Opening Look, Daily).
Qualifications
Education and Experience:
- High school diploma or equivalent.
- 1 month of related experience
- Strong telephone skills required
Skills and Abilities:
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Ability to prioritize tasks and delegate them when appropriate.
- Ability to function well in a high-paced environment.
- Valid driver's license
.Physical Requirements:
Regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and distance vision.
