Service Associate

Essential Job Responsibilities:

• Greets guest within 1 minute of arrival friendly manner and obtains vehicle information.
• Writes up customer's vehicle problems accurately and clearly on repair order. Test drives the vehicle with guest as needed to confirm the problem or refer to test technician. Refers to service history, inspects vehicle, and recommends additional needed service.
• Advises guests on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications. Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time." Checks with dispatcher, if necessary. Obtains customer's signature on repair order; provides guest with a copy. Establishes customer's method of payment. Obtains credit approval, if necessary.
• Checks on progress of repair throughout the day. Contacts guests regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate. Ensures that vehicles are parked in assigned areas. Makes sure they are locked, and all keys are marked and put away correctly.

Additional Responsibilities: Adhere to the Tony Group Standards

• SMILE: be positive and respectful to everyone
• GREET: greet everyone within five feet
• HELP: help every guest or find someone who can
• THANK: remember to always thank the guest
• GOLD: Go for Gold (Grand Opening Look, Daily)

Education and Experience:

• High school diploma or equivalent or bachelors degree or one to two years of related experience and/or training. Or equivalent combination of education and experience.
• At least two years related experience required.
• Current human resources and/or compensation credentials or certification preferred.

Physical Requirements:

• Regularly exposed to moving mechanical parts, fumes, or airborne particles, Fumes, toxic or caustic chemicals, and outside weather conditions. The noise level in the work environment is usually loud.
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift to 25 pounds at times.