What are the responsibilities and job description for the Insurance Customer Service Representative position at Tony Jarousek Allstate Agency?
Job Description
Job Description
Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position but would also consider a more part-time flexible schedule. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.
Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.
Benefits
Annual Base Salary Bonus Opportunities
Paid Time Off (PTO)
Flexible Schedule
Mon-Fri Schedule
Hands on Training
Career Growth Opportunities
Evenings Off
Retirement Plan
Responsibilities
- Provide exceptional customer service.
- Ask each customer for referrals and explain our referral program.
- Schedule appointments for sales staff to meet prospective customers.
- Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.
- Presents and explains insurance policy options based upon prospective client needs and their personal goals.
- Responds to all inquiries, cancellation requests, and sales requests within a specified time frame.
Requirements