What are the responsibilities and job description for the Bilingual Office Representative - Spanish position at Tony Milam - State Farm Agency?

Job Description

Tony Milam - State Farm Agency, located in Dagsboro, DE is currently looking for a talented, caring, professional to join our team as a Bilingual (Spanish / English) Customer Service Representative. This is a position focused on Customer Service for a well-established State Farm Agent.

If you have a talent for customer care and understand the needs and motivations of people, we want you on our team! As our Customer Service Representative, you’ll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience.

Base Pay Commissions Bonuses Benefits!

Property & Casualty License Preferred but not required - we will help you become licensed!

Completion of Training Program required)

Responsibilities include but not limited to :

Use a customer-focused, needs-based review process to educate customers about insurance options.

Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.

Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.

Maintain a strong work ethic with a total commitment to success each and every day.

You will receive :

Base pay plus commission / bonus

Paid time off (vacation and personal / sick days)

Health Insurance

Valuable experience

Growth potential / Opportunity for advancement within my office

Requirements

Property & Casualty License preferred but not required (Completion of training program required)

Excellent communication skills - written, verbal and listening.

Ability to make presentations to potential customers

Self-motivated, Detail oriented, Organizational skills, Ability to multi-task

Proactive in problem solving, Dedicated to customer service

Ability to effectively relate to a customer.

Willingness to learn

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

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