What are the responsibilities and job description for the Telecommunications System Engineer Mid-level position at Toomey Technologies?

Immediate opening for a highly motivated and technically skilled Telecommunications Systems Engineer to support missioncritical Emergency Management technologies. This is a midlevel position offering a unique opportunity to work with Next Generation 911 (NG911 Computer Aided Dispatch (CAD) 911 Voice Logging and Law Enforcement Records Management Systems (LERMS) in a secure environment. The ideal candidate will have experience in telecommunications systems a strong understanding of emergency management technologies and the ability to diagnose and resolve complex technical issues.

Design implement and sustain NG911 solutions and related emergency management technologies (CAD LERMS etc..
Assist in troubleshooting network telephony and system application issues providing direct support to the customer.
Configure and manage client and server operating systems within a virtualized infrastructure (VMWare or similar).
Escalate complex issues to highertier support teams when necessary.
Track and resolve customer issues via ticketing systems ensuring resolution within Service Level Agreement (SLA) parameters.
Ensure all system issues are properly documented and provide prompt accurate feedback to customers.
Maintain strong professional relationships and effectively communicate technical solutions to both technical and nontechnical stakeholders.

Required Skills & Knowledge :

Working knowledge of NG911 CAD systems 911 Voice Logging and Law Enforcement Records Management.

Strong troubleshooting skills with the ability to diagnose and resolve hardware software and network issues.

Experience working with Ethernet and VoIP including protocols such as SIP RTP and H.232.

Understanding of data network and telecommunications systems including IP addressing (DNS DHCP) VLANs VPN and SIP session management.

Familiarity with secure telecommunications environments and protocols required for emergency systems.

Strong written and verbal communication skills with the ability to explain complex technical issues to nontechnical personnel.

Proficiency with Microsoft Office Suite (Excel Word Visio) for documentation and reporting.

Preferred Skills :

Knowledge of 911 systems and Public Safety Answering Points (PSAPs).

Knowledge of desktop Windows systems and basic troubleshooting.

Experience working with VMware ESXi or similar virtualization platforms.

Familiarity with Cisco Systems and relevant certifications (a plus).

Reasonable understanding of DoD Risk Management Framework (RMF) cybersecurity standards (STIGs Scans JITC) and secure network design.

Qualifications :

Active Secret Clearance

Minimum DoD 8570 IAT Level II certification (e.g. Security CE) is required within 90 days of starting.

35 years of experience in telecommunications IT systems or networking particularly in a DoD or secured environment.

Additional Information :

Only qualified candidates will be contacted. Be sure to keep an eye on your spam or junk folders in case our emails end up in there! Please no phone calls directly to our business CEO hiring managers or recruiters. Due to the high volume of applicants we typically receive for our career openings we are not able to do phone interviews until later stages of the hiring process.

Toomey Technologies is an equal opportunity employer.

Remote Work : Employment Type :

Fulltime

Key Skills

VMware,System Design,Computer Networking,PowerShell,Microsoft Windows Server,Windows,Systems Engineering,AWS,Requirements Management,Linux,SAN,Dns

Experience : years

Vacancy : 1

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Telecommunications System Engineer Mid-level

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