At Toot 'n Totum, we're committed to bringing passion and customer focus to the business.
Summary :
The Benefits & Talent Coordinator is responsible for providing team member and functional area support in the areas of Benefits administration, Risk Management & Talent Acquisition to all Company locations. This role works closely with the Benefits Manager, Risk Manager and Human Resources Manager to provide administrative support related to group health plans, leave of absences, on-the-job injuries and new team member recruitment. The Benefits & Talent Coordinator works to successfully build and maintain strong team member relationships while embracing empathy and compassion.
Supervisory Responsibilities :
Essential Duties & Responsibilities :
Benefits Administration
Provide day-to-day HR support to team members related to health, dental, life, leave of absence and other related benefit inquiries.Support the Benefits Manager to ensure a timely response to all team member inquiries whether by phone, email, in-person, etc.Explain group health plan coverages including the enrollment process via Workday.Work with carrier representatives and / or broker to assist in the resolution of claims processing.Provide administrative support to the Benefits Manager by drafting team member communications, managing medical certifications and follow-up with providers.Ensure proper distribution of required team member notices where required.May provide clerical support for various team member programs such as Recruit'n Reward, Support Fund Program, Anniversary Awards and Tuition Reimbursement program.Risk Management
Provide day-to-day HR support to team members related to Workers Compensation and On-the-Job Injury (OJI) claims.Support the Risk Manager to ensure a timely response to all team member inquiries whether by phone, email, in-person, etc.Work with third party carrier representatives, insurance claims adjustors and / or broker to assist in claims management.Provide administrative support to the Risk Manager by drafting team member communications, managing work status reports, medical notes / certifications, etc. and follow-up with claims adjusters.Talent Acquisition
Provide day-to-day HR support for the recruitment of new team members while partnering with Operations to stay current on staffing needs.Serve as the HR point of contact to coordinate with Marketing on all recruiting-related social media posts, print, flyers, etc.Manage the rehire process & review for eligibility in partnership with Operations.Manage all external job postings via third-party job boards such as Indeed, LinkedIn, etc.Support the Human Resources Manager to develop and maintain a proactive recruiting strategy including candidate sourcing, hosting job fairs & hiring events, conducting recruitment campaigns, etc.Build and foster partnerships with local colleges, HR groups, community partners & agencies, etc. to foster a network of contacts to help source talent.Other Duties
Work with all team members in the Human Resources departmentSupports and facilitates organizational changes, continuous improvement and communication.Embodies personal leadership qualities through the following : Be in the moment to ensure authentic and humanistic interactions. Continuously volunteers discretionary effort and models desired behaviors to drive business results while also leveraging and respecting separate realities. Be curious in interactions, have courageous conversations with others when needed, and takes personal accountability for all responsibilities.Demonstrates and embodies the following company values throughout the course of employment : 1) Guest Ready, 2) Honor & Value, 3) Quick, Clean & Convenient, 4) Ownership, 5) Team-Focused.Possesses a service mindset; strives to achieve experiences worth repeating.Participates in and follows all Toot'n Totum policies, guidelines and procedures (Safety, Anti-Harassment, Ethics, etc.).Performs other duties as assigned.Required Skills & Abilities :
Effective at building strong, personal relationships and providing HR guidance & support in assigned functional areas.Effective critical thinking and creative problem-solving skills; strong business acumen and curiosity.Excellent written and verbal communication skills.Excellent conflict resolution skills; comfortable having courageous conversations.Strong self-concept and ability to make decisions.Experience working through sensitive matters; treats confidential information with discretion and care.Excellent organizational and time management skills; keen attention to detail.Requires rapid and thorough decision making and creative problem-solving skills, good judgment as well as the ability to accept personal accountability for areas of responsibility.Acts with integrity and professionalism.Experience with MS Office suite; intermediate knowledge of MS Excel preferred.20% travel is required (day travel).Education & Experience :
High School Diploma or G.E.D.1-2 years of general office experience.2 years of experience serving in a customer service, hospitality or retail related role.Human Resources experience is preferred, specifically in the areas of benefits administration, risk management and / or talent acquisition.Experience working with an insurance captive and insurance brokers / adjusters desired but not required.Physical Requirements :
Ability to stand, walk, sit, talk / hear, push / pull, climb, bend / stoop, crouch / kneel / crawl, balance, twist / reach, carry, grasp with hands, squat, drive and use keyboard.Lifting Requirements : Lift / pull up to 20lbs.Hearing Requirements : Ability to hear alarms, communication equipment, verbal instructions, office machinery such as fax machines, lobby doorbell, phones ringing, etc.Cognitive Requirements : Complex reading, writing and math skills. Complex speech skills; must be able to speak, read, write & understand the English language, clerical tasks, memorization, analytical skills, function under stress & make independent decisions.Vision Requirements : General vision requirements in addition to close vision (20 feet), color vision and peripheral vision.
Noise Levels : Normal (Repetitive Motion(s) : Regularly & repetitively use both feet and both hands.Environmental Factors : Regular, general working conditions include prolonged periods of sitting at a desk, working on a computer and items consistent with a general office working environment. Occasional infrequent working conditions when visiting retail / field sites may include slippery conditions not created by weather, slippery floors, hot grease, concentrated soaps & cleaning solutions, outdoor weather conditions, extreme heat / cold, Oxygen / Acetylene Cylinders, CO2 Cylinders, electrical equipment, vibration, possible flying debris, flashing / strobing lighting and working around vehicles in motion.Toot'n Totum and its affiliated companies provides a drug-free workplace.
Toot'n Totum and its affiliated companies are an equal opportunity employer (Minority / Female / Disabled / Veteran). Our employment practices are in accordance with the laws that prohibit discrimination against qualified individuals on the basis of race, religion, color, gender, age, national origin, physical or mental disability, genetic information, veteran's status, marital status, gender identity and expression, sexual orientation, or any other status protected by applicable law.
