What are the responsibilities and job description for the DEPARTMENT SPECIALIST - HOUSTON position at Tootsies Inc?
Essential Duties & Responsibilities:
- Greet and acknowledge all customers, ensuring a positive shopping experience and maintain the highest degree of customer service every day. Develop and foster positive relationships with customers to ensure return business.
- Assist customers and stylists by utilizing extensive knowledge of department merchandise, including fit, styling and trends.
- Ability to balance multiple customers in a fast-paced environment.
- Maintain a strong and active presence on the selling floor. Ensure presence on floor during peak sale hours of 11AM – 4PM, consistently driving business.
- Educate stylists by conducting product knowledge meetings, emailing stylists pictures of new receipts, sharing updates on best sellers and trends.
- Drive trunk show sales for assigned departments.
- Assist with styling, fittings and presentations for in-store and off-site events.
- Ability to work store events, varied hours/days, including nights, weekends and holidays as needed.
- Assist stylists with pulling stock and locating merchandise.
- Timely assimilation of new merchandise onto the sales floor with correct tagging and worked into back stock areas. Maintain inventory and stock room organization.
- Provide Front Desk/POS backup and support as the needs of the business dictate.
- Follow up and complete Slack requests in a timely manner.
- Completion, accuracy and timeliness of markdowns, transfers & RTVs.
- Ensure consistent company email communication and follow up.
- Assist with recurring physical inventory, as requested.
- Ensure the department is clean, neat and organized; adhere to merchandising and presentation standards.
- Maintain professional and supportive relationship with fellow team members, providing backup sales and support as the needs of the business dictate.
- Additional responsibilities may be added as the needs of the business evolve.
Qualifications:
- 3 years previous retail experience in a luxury environment preferred.
- Experience in working in a commissioned environment preferred.
- Experience in building clientele.
- Excellent organizational skills and ability to prioritize tasks.
- Highly motivated and results driven.
- Excellent communication skills.
- Ability to direct and resolve customer service issues, etc.
- Basic computer skills.
- Maintain a fashionable and daily styled personal appearance.
Physical Demands:
- Speaking/Hearing: Ability to communicate information to customers.
- Standing: Remain upright on feet for sustained periods of time.
- Walking: Ability to move throughout the store.
- Flexibility including bending, stretching and lifting.
- Ability to lift up to 30 pounds, ability to move/carry product.
- Visual acuity to perform an activity such as viewing a computer terminal.
- Use of hands and fingers to handle or feel.
Education:
- High School education or equivalent.
Tootsies is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
