Retail Merchandise Specialist - Contemporary Apparel

Responsibilities:

• Greet and acknowledge all customers, ensuring a positive shopping experience and maintain the highest degree of customer service every day. At the close of sale, walk customer to front desk and then to front door.
• Develop and foster positive long-term relationships with customers to ensure return business.
• Assist customers by utilizing extensive knowledge of department merchandise, including fit, styling and trends.
• Maintain a strong and active presence on the selling floor. Ensure presence on selling floor during peak sale hours of 11am – 4pm, consistently driving business.
• Consistently meet goals as defined by management.
• Clientele book development and regular communication with clients via phone, text, social media, email or written correspondence.
• Proactively utilize social media, selling technology and Tootsies e-commerce website to cultivate and expand business (i.e., identify customers preferred vendors based on past purchase history, send targeted emails/text messages, utilize Instagram to gauge customer’s lifestyle and styling preferences).
• Attend vendor/trunk show meetings in order to engage customers about upcoming events.
• Active involvement in local group(s) that cater to luxury clients to assist in building Tootsies’ client base.
• Be proficient in using Runit, OneShop, Slack and Tootsies e-commerce platform.
• Ensure customer transactions are processed accurately using the stores point of sale system.
• Ensure customer profiles are complete & accurate, without duplication.
• Maintain professional and supportive relationship with fellow team members, providing backup to other employees as the needs of the business dictate.
• Maintain a fashionable and daily styled personal appearance.
• Ability to work varied hours and days, including store events, weekends, and nights as needed.
• Additional responsibilities may be added as the needs of the business evolve.

Qualifications:

• 3 years previous sales experience in a luxury environment preferred.
• Experience in working in a commissioned environment preferred.
• Experience in building clientele.
• Basic computer skills and strong organizational skills.
• Excellent interpersonal and communication skills
• Candidate must exhibit a strong sense of professionalism, courtesy and friendly demeanor.
• Maintain a fashionable and daily styled personal appearance.

Physical Demands:

• Speaking/Hearing: Ability to communicate information to customers.
• Standing: Remain upright on feet for sustained periods of time.
• Walking: Ability to move throughout the store.
• Flexibility including bending, stretching and lifting.
• Ability to lift up to 30 pounds, ability to move/carry product.
• Visual acuity to perform an activity such as viewing a computer terminal.
• Use of hands and fingers to handle or feel.

Education:

• High School education or equivalent.

Tootsies is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.