Front Desk Receptionist / Patient Coordinator

Top Allergy – Mercy Hospital, Miami

Are you looking for a friendly, family-like work environment where everyone pitches in to create a positive experience for our patients? Top Allergy is a newly opened practice in Mercy Hospital (Miami), led by two dedicated allergists who left a large corporate group to build something special: a warm, personal, and flexible environment where staff and patients feel right at home.

Why Join Our Team

• Family-Like Culture: We believe in teamwork, open communication, and a supportive atmosphere. Everyone helps each other—no task is “not my job”—and we treat our patients like family.
• Growth & Flexibility: We’re a new practice with big goals. As we grow, you’ll have opportunities to learn, take on new responsibilities, and increase your earning potential (including a 50/50 share of nominal fees for completing certain medical forms).
• Competitive Compensation: $20–$25 per hour (DOE), plus health insurance, PTO, and more.
• Work-Life Balance: We understand life happens—whether it’s family, school, or other responsibilities, we aim to be accommodating whenever possible.

Key Responsibilities

• Be the Face of the Practice: Greet patients warmly, answer incoming calls, schedule and confirm appointments.
• Patient Check-In/Out: Verify insurance, collect co-pays or payments, and ensure all forms are completed accurately.
• Insurance & Verifications: Comfortably work with insurance companies to confirm coverage and benefits.
• Take Ownership: Follow through on patient messages and requests, ensuring no detail ever “falls through the cracks.”
• General Office Support: Maintain a clean, welcoming front office environment—everyone helps, including the doctors!
• Social Media Support (Optional Bonus): If you enjoy social media (Instagram, Reels, etc.) and have a creative flair, you may also help with light content creation or posting on our practice’s social channels.

What We’re Looking For

• Experience & Attitude: Some front desk or customer service experience in a medical setting is preferred, but an enthusiastic, can-do attitude matters most. We can train the right person.
• Detail-Oriented: You make sure every patient need is handled from start to finish—no loose ends.
• Ownership & Initiative: If you promise to follow up, you make sure it happens. You see what needs doing and step up.
• Team Player: You’re ready to help, no matter what. If you see something that needs attention—like trash on the floor—you take care of it.
• Bilingual (Spanish/English) a Plus: Not mandatory, but helpful for our diverse patient community in Miami.
• Strong Communication: Comfortable speaking with patients, taking accurate messages, and keeping the doctors informed.
• Social Media Skills a Plus: Basic knowledge of Instagram or Reels is beneficial, though not required.

Benefits & Perks

• Competitive hourly rate ($20–$25 based on experience)
• Health insurance
• Paid time off (PTO)
• Opportunity to earn extra income through a 50/50 share of fees for medical forms
• Warm, family-like environment where your contributions truly matter

If you’re excited to join a practice where you can truly make a difference and grow with us, we want to hear from you! Please submit your resume and a brief cover letter explaining why you’d be a great fit for Top Allergy.

Top Allergy is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you require alternative methods of application or screening, please let us know—we’re happy to accommodate.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: No less than 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Medical Specialty:

• Allergy & Immunology

Schedule:

• Monday to Friday
• No weekends

Experience:

• Customer service: 1 year (Preferred)
• Medical office: 1 year (Preferred)
• Social media management: 1 year (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Medical office: 1 year (Preferred)
• Social media management: 1 year (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Medical office: 1 year (Preferred)
• Social media management: 1 year (Preferred)

Language:

• English (Required)

Ability to Commute:

• Miami, FL 33133 (Required)

Work Location: In person

Salary : $20 - $25