What are the responsibilities and job description for the Tree Care Account Manager position at Top Cut Lawn Services?
Job Purpose : The Tree Care Account Manager is responsible for all aspects of tree sales and operations.
Manages accounts through the efficient use of labor, materials, processes and proper staff supervision to produce desired profit margins and optimal customer satisfaction.
Establishes scope of work, estimates, proposals and scheduling of multiple tree care jobs.
Establishes and maintains good working relationships with clients.
Follows all Company policies, procedures and safety guidelines.
Performs related work as required.
Key Responsibilities : Ensures all safety procedures are always implemented Ensures the number one priority of all crews and personnel is safety first Assumes full responsibility for multiple tree care accounts Manages customer expectations efficiently Proposes tree care pruning, removals and plant health care recommendations and can implement with crews Understands different pruning techniques and can implement with crews Understands principles of tree removals, including rigging techniques and can implement with crews Implementation of work zones during tree care operation, so that the crewmembers and public are kept safe General understanding and implementation of traffic control, when necessary Manages all tree care tools and equipment, so that unsafe and malfunctioning items are removed from service immediately, until repaired or replaced Manages regular service schedule for trucks and equipment Addresses risks and hazards associated with all tree care operations (e.g.
utility lines, space requirements etc.) Develops and creates full tree care plans that include GPS mapping of trees along with recommendations Utilizes company software correctly to schedule and manage accounts Completes paperwork and customer requests accurately and on time Creates effective reports and presentations using company templates Attends client board meetings, conducts landscape walks with clients and independently Makes responsible recommendations to clients Tags removals ahead of time and works to direct crews on scope of work performed Completes business processes in a timely and accurate fashion Complies with and acts as role model for all organizational policies and procedures Is available for on call emergencies Provides excellent service (e.g.
accurate, complete, timely) to clients, team members and other staff Follows up on outstanding proposals with clients Sends tree care schedule to maintenance division and managers ahead of time Post tree trimming notices when necessary
