Pet Bather/Customer Service Representative

Top Dog Training and Resort is an innovative and fast growing luxury facility. We are looking for an experienced full-time and a part time dog bather/receptionist. Must be over 18, have reliable transportation, and have open availability Thursday through Saturday. You will have Sundays thru Wednesdays off. Pay starts at $15-$17/hour plus tips and bonuses. Day starts at 9:00am and usually end between 7:00 and 7:30pm.

Job Description:

• 1) Bathes dogs in preparation for grooming: Combs and cuts out heavy mats from dog's coat, using barber shears and steel comb.
• 2) Brushes fur to remove dead skin, using dog brush.
• 3) Draws bath water and regulates temperature.
• 4) Washes dog, using perfumed soap or shampoo and hand brushes and repeats process until dog is clean.
• 5) Dries dog, using towel and electric dryer
• 6) Cleans animals' quarters.
• 7) May trim and shape dog's coat and clip toenails, using scissors and clippers.
• 8) Clip/Dremmel nails
• 9) Cleaning ears
• 10) Communicates well with the clients

Customer Service:

• Greet customers warmly and assist them with scheduling appointments, selecting grooming services, and answering inquiries about pet care.
• Provide knowledgeable guidance on grooming options, products, and maintenance between grooming appointments.
• Handle customer inquiries, feedback, and complaints in a professional and timely manner, striving to resolve issues to the satisfaction of the customer and the business.
• Maintain accurate records of customer interactions, appointments, and pet grooming preferences.
• Process payments and manage cash transactions with accuracy and attention to detail.

General Responsibilities:

• Assist with maintaining inventory levels of grooming supplies and products.
• Collaborate with other team members to ensure a smooth workflow and excellent customer experience.
• Adhere to company policies and procedures regarding pet care, safety, and grooming standards.
• Continuously strive to improve grooming techniques and customer service skills through ongoing training and professional development opportunities.

Qualifications:

• Previous experience working with pets in a grooming, veterinary, or pet care setting is preferred but not required.
• Strong interpersonal skills with the ability to communicate effectively and compassionately with both pets and their owners.
• Excellent customer service and problem-solving abilities.
• Ability to work efficiently in a fast-paced environment while maintaining attention to detail.
• Basic knowledge of pet grooming techniques and equipment is desirable.
• Flexibility to work weekends, holidays, and evenings as needed.

Physical Requirements:

• Ability to lift and restrain pets of various sizes and breeds.
• Stamina to stand for extended periods and perform repetitive tasks.
• Comfort working with grooming tools and equipment such as clippers, brushes, and bathing supplies.

Job Type: Part-time

Pay: $15.00-$17.00 per hour plus tips and bonuses

Schedule:

• 10 Hour Shift with a 1 hour lunch break
• Thursday-Saturday

Job Type: Part-time

Pay: $15.00 - $17.00 per hour

Expected hours: No more than 40 per week

Benefits:

• Employee discount
• Paid time off
• Uniform allowance

Schedule:

• 10 hour shift
• Day shift
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Pet Grooming: 1 year (Preferred)

Work Location: In person

Salary : $15 - $17