Customer Success Manager [ ThreatMate ]

About Us!

In a crowded security space of vendors, convincing Managed Service Providers to try yet another product can seem daunting. At ThreatMate we are not pushing another product that requires persuasion. Managed Service Partners understand they need some form of vulnerability management or attack surface management product in order to meet their and their clients’ Cyber Insurance requirements. It’s just a question of which platform they choose. This is where ThreatMate excels. The ThreatMate value proposition allows MSPs to grow their business, consolidate software platform license costs, while meeting the regulatory and insurance requirements of their clients.

ThreatMate was founded by a team of technology experts with backgrounds in DoD/National Security, cybersecurity and artificial intelligence. The team previously founded and successively built companies that solved large-scale enterprise grade issues in cybersecurity and network management. With ThreatMate, our team is on a mission to bring enterprise grade cybersecurity and artificial intelligence to protect small and mid-sized companies from cyber threats through Managed Service Providers (MSPs).

You will be joining ThreatMate at a unique time. The market for attack surface management tools is not only growing significantly, but it also presents significant blue ocean opportunities. While we displace competitors, we also empower MSPs with a platform to continuously manage the cyber risks of their clients’ networks. With an established sales process you will be able to drive sales and drive your income to new heights.

Position Summary

Are you someone who thrives in a fast-paced environment and enjoys tackling a variety of challenges throughout your day, and aren't looking for your typically CSM role? We've got you. We’re looking for an energetic and technically savvy Customer Success Manager who loves building lasting relationships, solving complex problems, and helping customers maximize their success.

In this hybrid role, you’ll be the go-to point of contact for our clients, guiding them through onboarding, resolving support issues, and proactively identifying opportunities for growth and expansion. You’ll be the bridge between customers and our internal teams, ensuring they get the most value from our solutions. Whether you’re troubleshooting technical issues, steering customers toward the right resources, or collaborating on strategic account growth, you’ll be right in the action—playing a critical role in both customer satisfaction and business success.

If you thrive in a role that blends customer engagement, technical problem-solving, and strategic account management, this opportunity is for you.

What You’ll Do

• Act as the Company's outward-facing representative, responsible for driving sales within client accounts, including upselling, cross sell, and service offerings.
• Lead customer onboarding, ensuring a seamless and efficient experience by providing technical guidance and support.
• Act as the first line of support, resolving incoming customer inquiries by troubleshooting issues, providing resources, or directing them to the correct solution. Escalate complex issues when necessary.
• Establish yourself as the primary point of contact for assigned customers, fostering long-lasting relationships.
• Identify and leverage opportunities to enhance and expand the value of the Company as a strategic and trusted technology and business partner.
• Collaborate closely with various internal teams to ensure the best possible outcomes for our partners.
• Maintain and manage your partner portfolio to the highest defined standards by monitoring customer usage and satisfaction, mitigating churn risks and working with internal teams to ensure continued success.
• Demonstrate active listening, consultative selling, and respond to inquiries with empathy and extensive knowledge.
• Be self-motivated and results-driven, consistently striving not only to meet but to exceed your monthly and quarterly sales targets.
• Maintain a coachable mindset, continuously working to master your craft.

Who You Are

• Minimum of 3 years of account management experience in a B2B SaaS environment.
• Exhibit a strong work ethic, the capacity to work intelligently, and an aspiration for exceptional success.
• Thrive in a fast-paced, dynamic, and entrepreneurial work environment.
• Possess a process-oriented mindset and adept day-to-day prioritization skills.
• Combine your account management experience with a commitment to continuous improvement.
• Strong problem-solving skills with the ability to troubleshoot technical issues and guide customers to solutions.
• Demonstrate assertiveness and the ability to engage and captivate audiences while maintaining a vibrant atmosphere.
• Embrace a self-starter mentality, quick learning abilities, and a passion for operating with speed and enthusiasm.
• Display the capability to make prompt and precise decisions on multiple priorities.
• Possess outstanding communication skills, accompanied by a positive and upbeat personality.
• Preferred experience includes prior experience in SaaS and the MSP market, particularly in a high-performance environment.

The Perks

• Comprehensive Health Insurance: We’ve got you covered with a premium health insurance plan to keep you and your family feeling their best.
• 401(k) Plan: A solid 401(k), helping you build your future while you focus on the present.
• Employee Stock Ownership Plan (ESOP): Get in on the action and own a piece of the company! You’ll have a stake in our collective success and growth.
• Flexible Time Off: With our unlimited PTO policy this allows you to take the time you need to recharge and thrive.

Why Join Us?

• Learn from the best. Our leadership team has years of experience that will drive your growth path forward.
• Career rocket fuel. This is an opportunity to grow fast.
• A true startup experience. Fast-moving, high-impact, and an environment where your work genuinely matters.

This is an exceptional opportunity for someone who enjoys engaging with people, solving challenges, and playing a key role in the growth of a rapidly expanding startup. If you're ready to make a real impact, we’d love to connect.