What are the responsibilities and job description for the Call Center Agent position at Top Gun Staffing Group LLC?
Top Gun Staffing Group LLC has partnered with a full-service Third-Party Administrator in the Greater Boston area to help them identify a dedicated and enthusiastic Call Center Agent to join their team on a contract-to-hire basis! This role will be 100% onsite at their branch office in Exeter, NH.
In this role, you will serve as the first point of contact for employees seeking assistance with their benefits. You will provide exceptional customer service, answer benefit-related inquiries, and resolve any issues to ensure our employees fully understand and maximize their benefits.
Key Responsibilities:
- Answer incoming calls and respond to benefit-related inquiries from employees and providers.
- Provide detailed information on health, dental, vision, retirement, and other benefit plans.
- Assist employees with enrollment, claims, and benefits-related issues.
- Conduct thorough research to resolve complex benefit questions and issues.
- Educate employees on benefit options and processes.
- Document all interactions and maintain accurate records in the system.
- Collaborate with other departments to address and resolve employee concerns.
- Stay up to date with changes in benefit plans, policies, and procedures.
- Participate in training sessions to enhance product knowledge and customer service skills.
Qualifications:
- High school diploma or equivalent; associate degree or higher preferred.
- Previous customer service experience, preferably in a call center or benefits-related role.
- Strong communication skills, both verbal and written.
- Ability to handle confidential information with discretion.
- Excellent problem-solving and analytical skills.
- Proficient in using computer systems and navigating multiple software applications.
- Detail-oriented with strong organizational skills.
- Ability to work independently and as part of a team.
Hours:
- The Call Center is open Monday - Friday, 8:00AM - 6:00PM ET. You will be assigned one of the following 37.5-hour shifts upon commencing employment based on needs of the business: 8:00AM - 4:00PM | 8:30AM - 4:30PM | 9:00AM - 5:00PM | 9:30AM - 5:30PM | 10:00AM - 6:00PM
Pay:
$22.50/hour generous benefits package upon conversion.
**Please note, insurance coverage is available during the contract period.**
Salary : $23
