What are the responsibilities and job description for the Commercial Sales Specialist position at Top Notch Distributors Inc?
Description
Top Notch Distributors Job Description
Last Reviewed: Friday, October 28, 2022
Title: Commercial Sales Specialist
Department: Customer Care
Pay Status: Exempt
Reports To: Inside Sales/Customer Care Manager
JOB SUMMARY
All Sales Specialists-Commercial Certified will operate as the lead point of contact for any and all commercial customer matters. To maintain a solid presence on the phone to ensure all customer calls are handled appropriately.
OUR VALUES ARE KEY
- Integrity is key – We are reliable with our words, responsible for our actions and lead with humility.
- Team, Team, Team – Create a safe, supportive and respectful team atmosphere that generates collaboration, transparency and opportunity for all.
- Customer Connection – We take pride in being the most knowledgeable in the industry. We strive to deliver dependable and trustworthy results in every aspect of the customer experience.
- Take The Long View – As individuals and a team we make strategic choices that support the long-term health of our company, our families and our community.
- Celebrate The Day! – We celebrate the wins each day. We acknowledge each other’s successes.
ESSENTIAL FUNCTIONS
- Strong problem solving skills and the ability to make sound decisions
- Strong ability to interpret and process data
- Strong process improvement skills.
- Strong written, verbal and interpersonal skills.
- Frequently required to sit, bend and reach
- Frequently required to type, process information and use fine finger manipulation
- Frequently required to use hands to finger, reach with hands and arms and talk or hear
- Specific vision abilities required for this job include close vision, color vision and the ability to adjust and focus
- Occasionally required to stand, walk, stoop, kneel or crouch
JOB FUNCTIONS
- Answer telephone calls and emails to assist customers that require service around commercial products, product applications, and markets. This would include questions around product warranties and technical support.
- Assist in handling commercial project quotes and entering orders. This would include active engagement with customers in following up on quotes.
- Execute upselling and cross selling actions on all incoming customer phone calls by asking probing questions.
- Participation in ongoing product knowledge training on market leading brands within the commercial architectural markets as outlined by Sales Leadership Team. This would include self-paced and self-motivated training.
- Continue to develop a functional understanding of commercial markets and product applications.
- Collaborate with Sales Leadership Team and Product Management Team.
- Diligent in completing required reports and executing department processes as outlined by Management Team
- Network with Outside Sales Team to effectively service customers.
- Provide guidance and mentorship to other team members on the Inside Sales Team.
- Respond to emails, phone calls, and other forms of correspondence in a timely manner.
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
- Correspond with our vendor partners as needed.
Requirements
JOB REQUIREMENTS
- A minimum of 2 years work experience in sales environment or a bachelor’s degree in business or related field.
- Ability to multi task, prioritize, and manage time effectively.
- Ability to maintain an upbeat and positive attitude at all times.
- Ability to work in self-directed, fast-paced entrepreneurial environment.
- Door hardware knowledge a plus.
- Highly proficient computer skills including Outlook, MS Word, Excel.
- Ability to pass commercial product assessment.
EDUCATION
- High School Diploma or GED equivalent required
- Bachelor’s Degree preferred
