What are the responsibilities and job description for the Front Desk Professional position at Top Notch Group?
Small-sized local IT services firm seeks a hard-working professional to join our fun, dynamic staff. Our team of network engineers, repair techs, and office staff have been servicing businesses, medical practices, and the general public for over 15 years. This is a full-time position, not a temp job or contract. Overtime is sometimes a must and usually available if desired. An occasional planned night or weekend shift may be required as well. A college degree is preferred, but candidates with equivalent experience and excellent writing skills may also be considered. Routine duties will include, but are not limited to:
-Answering phone calls & emails
-Accepting and cashing out orders
-Assisting customers via remote support sessions
-Scheduling service calls & projects
-Estimating and invoicing
-Light bookkeeping/accounting
-Assisting with the occasional repair order or service call
-Cleaning & organizing
-General errands
As a smaller company, sometimes there is some overlap in roles. Ideal candidates will possess the following:
-Knowledge of general computer literacy.
-Experience with Windows and Mac operating systems, email, and QuickBooks.
-Experience with MS Outlook, Office 365 & Google Apps
-A hard working, can-do attitude
-Willingness to learn new things, and the ability to learn new concepts quickly
-Excellent customer service skills
-The ability to multitask and do well under pressure
-Excellent writing skills
-A clean, professional appearance
A solid career for someone looking for an office job with ideal hours, or a potential opportunity to eventually advance into a technical/management position within our company. Once the probationary period has passed, one can expect benefits such as:
-Health, dental, and vision insurance package
-A normally dependable daytime work schedule 9:30 am to 5:30 pm Monday - Friday
-PTO benefits
-Use of company vehicle when occasional transportation is required
-Optional participation in our employer-funded SFP-IRA program
Long story short, we are seeking someone intelligent, well-spoken, fun, and ambitious who loves to work hard and be busy. Also, someone fun and adaptable-we are a crazy bunch and our clients can be too!
Please reply to this posting with your resume and a short note introducing yourself.
Salary will range from $15 - $18 per hour full time, commensurate with qualifications & experience, optional bonuses and any OT earned.
Applicants may be required to pass a background and drug screening prior to employment.
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Overtime
Supplemental Pay:
- Bonus opportunities
Education:
- Associate (Preferred)
Experience:
- Microsoft Office: 1 year (Required)
- Customer Service: 3 years (Required)
Work Location: In person
Salary : $15 - $18