What are the responsibilities and job description for the Front Office Supervisor at Top of the Village position at Top of the Village?

Overview

Company Overview :

At CoralTree, we serve from the heart - always and in all ways. Our commitment extends to our owners, team members, and guests, as we strive to make a meaningful difference in every interaction. We believe that genuine connection is what people value most, so we prioritize bringing humanity into everything we do.

Our team members are the soul of CoralTree, embodying these values every day. Together, we reimagine the guest experience, drive creativity, and create signature moments that leave a lasting impact. Join us in making a difference!

Job Summary :

Coach, train, and oversee front desk to ensure the front office operation runs smoothly; warmly and enthusiastically greet arriving and departing guests and assist them with check ins and check outs to ensure they are comfortable and feel welcome while also providing all necessary information to create guest satisfaction.

Responsibilities

Responsibilities :

Enthusiastically welcome our guests, anticipate their needs, assist them with check in and check out, and respond promptly with your personal spirit, however busy and whatever time of day
Oversee Front Desk Agents, and direct them through their day when necessary
Assign tasks to Front Desk Agents, oversee and ensure completion of work at the Front Desk
Ensure the Front Desk is always running smoothly during shift, act as the Manager on Duty when no other manager is present.
Assist in training and coaching employees to ensure all new and old employees are comfortable and understanding of all policies and procedures
Assist in helping Front Desk Agents when they need supervision
Assist Front Desk Agents when an adjustment is necessary
Concierge and providing directions, restaurant recommendations, and reservations
Working both as a member of a team and individually
Assist as needed with deliveries, transportation needs, and luggage assistance
Flexible scheduling (holidays, weekends, days, nights, etc.)
Enjoy being very detail oriented while working at a fast pace
Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty
Create memorable experiences with a fantastic, welcoming personality that can relate to guests & associates
Multi-task with an impeccable eye for detail to ensure accuracy and efficiency
Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests' needs are being met
Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home
Any other tasks assigned by a manager
Able to coach and train employees to gain knowledge of all policies and procedures of the front office. Basic knowledge of Microsoft programs (Word, Excel, Outlook)
Attention to detail, technical skills, ease of learning new tasks, flexibility, being proficient in a fast-paced environment, and able to make connections with both guests and colleagues

Outdoor and Physical Responsibilities :

Parking Lot Maintenance : Once daily, chains off the arrival parking spots to ensure the lot is properly organized. This may involve moving or adjusting the chains.

Lockbox Management : Pick up lockboxes for late arrivals and place them in a secure location. On nights when lockboxes are used, ensure they are in place for the following day's arrivals.

Weather Appropriate Attire : For any outdoor tasks, it is encouraged that agents wear weather-appropriate clothing, including shoes suitable for the conditions.

Item Pickup and Delivery :

Item Pickup / Drop-Off : On occasion, agents are required to pick up or drop off items to other properties managed by CoralTree.

Mail Handling : When picking up mail from USPS, agents may need to transport packages of varying sizes. It is important to be able to lift and carry boxes safely.

Physical Requirements :

Ability to Lift and Carry Boxes : As part of the job, agents will need to be able to lift and carry packages, boxes, and other items as necessary up to 50 pounds. These tasks are essential to maintaining the smooth flow of operations and are not considered physically demanding but are important for the role.

While performing the duties of this job, the associate is regularly required to walk, stand, and sit for long periods of time. The associate is occasionally required to climb stairs and the hill and use balance. Additionally, the associate will frequently be asked to use hands and arms to reach, carry, and lift. Specific vision abilities required by this job include close vision, distance vision, and peripheral vision.

Additional Expectations :

Communication : If any tasks or responsibilities are unclear, we encourage open communication. If you encounter any difficulties or need assistance with the tasks mentioned, please bring it to our attention. We are committed to providing support to ensure a positive work experience.

Note : This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.

Qualifications

Job Qualifications :

High School Diploma or equivalent.

Previous supervision experience preferred

Previous experience in a high pace- high volume environment

Previous experience in an upscale hotel / resort or similar setting

Foreign language knowledge is a plus

Fluency in English both verbally and non-verbally

Provide legible communication and directions

Knowledge of surrounding area (Snowmass, Aspen, Basalt, Glenwood Springs)

Education : Hospitality background preferred; customer service background required

Wage Information :

The hourly starting pay is $23.00

Benefits :

As a valued member of the CoralTree team, you'll receive a comprehensive benefits package that includes :

Health insurance - two plans available including a Health Savings Account eligible plan.

Dental, vision, life and disability insurance.

Retirement savings plan with a company match.

Employee Assistance Program.

Room discounts for all team members, as well as for their friends and family immediately upon hire.

Full-time employees are entitled to 5 complimentary nights per year after 6 months of employment.

Paid time off and paid sick leave.

If you are a "people person" who loves serving others and creating exceptional guest experiences, we encourage you to apply!

This job posting will close on 02 / 28 / 2025 or until the position has been filled.

Salary : $23

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Front Office Supervisor at Top of the Village

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