IT Organizational Change Lead

Organizational Change Manager / 115-125K / Hybrid Work Environment

The overall intent of the role is to empower project teams across multiple key projects to help business teams prepare for major changes in systems and day-to-day business operations; providing the structure, tools, guidance, and best practice approach needed to succeed. Success in the role looks like key change program elements, including communication plans, UAT management, documentation preparation, and user training delivered through empowered project teams, at scale across multiple concurrent projects, with a consistent and aligned approach.

Primary Responsibilities/Essential Functions

• Serve as the change agent and coach to support transformational projects impacting the employee population within the North American region, preparing business teams for the impact on day-to-day operations.
• Create a structured approach to change management which can be consistently deployed, coaching IT delivery teams and business partners on actionable steps of change management, and obtain buy-in from senior managers to end users.
• Ensure full change management pillars are in place, including but not limited to a communications plan, key stakeholder management, training plan and risks & resistance management plan.
• Implement change management assessments, to understand change impacts both from a system/process perspective as well as from the end user point of view to tailor change activities as needed.
• Create and distribute change related communications to impacted partners and senior managers throughout the project lifecycle.
• Build a working knowledge of primary business systems and processes to be used and owned by business teams, enabling you to partner with business and IT colleagues to support training documentation and delivery.
• Develop and execute plans for post-launch to ensure strong adoption and utilization of new processes and software by business teams across the region, in partnership with relevant project teams.
• Define and measure success metrics to monitor change readiness across teams, including soliciting feedback from impacted partners and adjust the change management approach as necessary.
• Create and distribute reporting to showcase the progression of change management activities throughout the project lifecycle.

Preferred qualification:

• Master’s degree in business or computer science
• Certification in organizational change management
• 2 years’ experience leading and implementing change management activities impacting 100 users.
• Demonstrated real-world experience addressing and overcoming the unique challenges that come with complex projects impacting the business operations of an organization.
• Experience participating in a cross-functional project team environment; ability to perform in various roles from individual contributor to a leadership role; ability to contribute to planning, organization and managing of change management activities.
• Experience establishing and maintaining effective working relationships with other business organizations; successful experience in working with diverse groups of people in a problem-solving environment.