Application Support Analyst

Are you passionate about solving technical challenges and improving business processes? Join our team as an ERP Support Specialist, where you'll play a key role in optimizing our ERP system, supporting end-users, and driving operational efficiency!

CONTRACT TO HIRE or PERM

On-site in MA

$30/hr for contract, for perm $70K

ERP systems, ERP applications, Acumatica, Epicor, MS-SQL, troubleshooting, tickets, SSRS, technical support, technical documentation, IT support, SAP, troubleshooting. Knowledge of ERP functionality and operations

Manufacturing experience a plus

Job Summary:

We are looking for a skilled ERP Specialist to manage, optimize, and support our enterprise resource planning (ERP) system. The ideal candidate will be responsible for configuring the ERP system, troubleshooting issues, training users, and ensuring seamless integration across departments. This role requires both technical expertise and business process knowledge to enhance system efficiency and support organizational growth.

Key Responsibilities:

• Administer, configure, and maintain the company’s ERP system to ensure optimal performance.
• Analyze business processes and recommend ERP solutions to improve efficiency.
• Provide technical support, troubleshoot system issues, and escalate complex problems as needed.
• Collaborate with IT, finance, supply chain, and other departments to streamline ERP workflows.
• Assist in ERP system upgrades, patches, and integrations with third-party applications.
• Develop and maintain reports, dashboards, and data analytics within the ERP system.
• Train end-users on ERP functionality, best practices, and new features.
• Ensure data integrity, security, and compliance with company policies.
• Work with ERP vendors and consultants to resolve system-related issues and implement enhancements.

Required Skills & Qualifications:

• Bachelor's degree in Information Technology, Business Administration, or a related field (or equivalent experience).
• 3 years of experience in ERP administration, implementation, or support.
• Hands-on experience with ERP systems such as SAP, Oracle ERP, Microsoft Dynamics, NetSuite, Infor, or similar.
• Strong analytical and problem-solving skills.
• Understanding of business processes in finance, supply chain, HR, or manufacturing.
• Familiarity with SQL, database management, and reporting tools is a plus.
• Excellent communication and training skills.
• Ability to manage multiple projects and meet deadlines.

Preferred Qualifications:

• Experience in ERP system implementation or migration projects.
• ERP certifications (e.g., SAP Certified Associate, Microsoft Dynamics 365 Certification, Oracle ERP Certification).
• Knowledge of scripting, automation, or API integrations.