Demo

Gate Technician

Top Quality Doors, LLC
Norman, OK Full Time
POSTED ON 1/14/2025
AVAILABLE BEFORE 4/8/2025

Job Description

Job Description

Are you a skilled technician who is eager to take on a new challenge? You might be the ideal candidate to fill the position of our upcoming garage door service technician! In addition to training other technicians, you will be in charge of installing garage doors in residences and commercial buildings. Every day is unique for our technicians because they work on renovations, new installations, and repairs. You will represent our company and interact with customers every day in all of our service areas, so you must be able to provide top-notch service. For this job, you need to know how to use power tools and have a basic understanding of how electrical systems work. If this sounds like a fantastic opportunity, apply right away! Compensation :

20 per hour commission on completed jobs

Responsibilities :

  • Ensure that measurements and locations for openings are correct on larger jobs
  • Make use of our software for taking notes, generating quotes, and producing invoices
  • Perform a thorough inspection and accurate diagnosis of any problems with the existing system, then present the customer with their available options
  • Attend all scheduled appointments within the time frame specified by the customer
  • Participate in corporate meetings, and observe all of the company's procedures
  • Service, sell, and install client and stock gates in residential and commercial applications, per Company processes
  • Service, sell, and install access control systems, including but not limited to actuator gate operators, swing and slide pad mounted gate operators, telephone entry systems, and data readers, per Company processes
  • Create and present multiple solutions that meet client needs while delivering exceptional customer service
  • Record detailed information about the work completed, materials used, and customer interactions to ensure accurate reporting and follow-up
  • Coordinate arrival times with clients
  • Record keeping to include but not be limited to : client billing, time records, credit card purchases, training, and vehicle inventory on service vehicles.
  • To maintain a neat and clean appearance of self, work site, service vehicle, and warehouse, including stocking of inventory on service vehicle
  • Contribute to team efforts by accomplishing other tasks as needed

Qualifications :

  • A solid understanding of electrical circuitry and connections
  • Skills in communication, listening, and working well with others are a must
  • Comfortable with using power and hand tools
  • Outstanding customer service abilities are required for this position
  • Must have a high school diploma or equivalent GED certificate
  • Hands-on experience with gates, gate operators, and access controls
  • Proficiency in preparing detailed estimates and presenting solutions
  • Highly organized with strong time management and respect for deadlines, with attention to detail and accuracy for work
  • Ability to stay calm, composed, and professional especially in emergency situations and with excited clients
  • Oral and written communication skills that build rapport quickly with team members, clients, vendors, and sub-contractors, in English
  • Basic computer skills, including operation of mobile tablet and cell phone
  • Ability to identify errors and solve problems through critical thinking, sometimes outside the traditional "box"
  • Be dependable, proactive, and customer-focused
  • Service Titan experience is preferred
  • Physical Requirements

  • Must be able to lift, including overhead, and carry up to 80 pounds for up to 50 feet on uneven ground
  • Must be able to complete activities using fine motor skills by engaging in repetitive motions, especially of hands, wrists, and arms
  • Must be able to work outside in varying weather conditions, including extreme heat, extreme cold, snow, ice, and high winds
  • Must be able to reach, bend, squat, kneel, grasp, move, feel, touch, see (including color, depth perception, or clarity), and hear (including receiving detailed information orally or making fine discriminations in sound)
  • Must be able to pass a background check and federal drug / alcohol test
  • Must have a valid Driver's License and a good driving record
  • About Company

    Top Quality Doors, a woman and veteran-owned business, is based in Norman, OK. They specializes in garage doors and gate systems for both residential and commercial clients. With years of experience, the company offers expert installation, maintenance, and service. Their commitment to quality craftsmanship and customer satisfaction has earned them a reputation as a trusted provider in the area.

    Benefits :

    PTO, 6 paid holidays, paid membership to Legal Shield for the team member and their family, paid subscription to a Primary Care Physician, and health insurance with Blue Cross and Blue Shield.

    Optional benefits :

    AFLAC, add family members to health insurance with Blue Cross and Blue Shield, add family members to a subscription to Primary Care Physician, and membership in IDShield for team members and family members.

    Salary : $20

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