What are the responsibilities and job description for the Applications Support Specialist position at Top Secret Clearance Jobs?
About the job Applications Support Specialist
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About Peraton Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains : land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.
Responsibilities Peraton is seeking an Applications Support Specialist to join our team of qualified, diverse individuals on our Department of State (DOS) Bureau of Consular Affairs Enterprise Infrastructure Operations (CAEIO) Program. The CAEIO Program provides IT Operations and Maintenance to modernize the legacy networks, applications, and databases supporting CA services globally.
The Applications Support Specialist will be a member of the Applications Support team, responsible for providing support services related to the installation and deployment of CA applications. Activities include troubleshooting, diagnosis, evaluation, maintenance, availability, and performance monitoring. The team focuses on reducing operational down time during both scheduled and unscheduled maintenance by accelerating the deployment of approved changes, fixes, and updates.
Responsibilities
- Collaborate with the EIO Database and Infrastructure teams, other contractor teams and partner organizations to establish and maintain CA systems.
- Perform root cause analysis and document all existing and potential problems and outages, along with corrective actions.
- Ensure that all problems / incidents are logged into the Ticket Management System and properly managed.
- Participate in planning meetings to execute proactive system upgrades and new technology implementations.
- Update government task manager (GTM) on production issues and initiatives.
- Identify opportunities to automate routine processes.
- Review SOPs for maintaining CA operational capability and work with staff to document procedures.
- Attend all CA applications training when scheduled.
Monitoring
Deployments
Reporting
Core Work Schedule : Second shift : 3 : 00 PM ET - 11 : 30 PM ET (Flexible), Monday - Friday. The Applications Support Specialist must be able to work flexible hours, including weekends.
Work Location : This position is hybrid with remote work and up to two days per week in the office in Sterling, VA or Washington, DC.
This position is hybrid after the individual completes an 8-week New Hire Training Program. The individual will be required to work onsite for the first 2-3 weeks, Monday through Friday from 8 : 00 AM to 4 : 30 PM in Sterling, VA. After completing the training program, the individual will work their assigned shift in Sterling or DC up to two days per week. With manager approval, the individual can work remotely the other days. The number of days the individual works onsite is subject to change based on government / program requirements (for example, surge support might require the individual to be in the office more than two days per week).
Qualifications Basic Qualifications
Preferred Qualifications
Education and Experience Requirements : 9 years with HS diploma; 7 years with AS; 5 years with BS / BA; 3 years with MS / MA.
Target Salary Range $80,000 - $128,000. This represents the typical salary range for this position based on experience and other factors.
SCA / Union / Intern Rate or Range EEO An Equal Opportunity Employer including Disability / Veteran.
Our Values Benefits At Peraton, our benefits are designed to help keep you at your best beyond the work you do with us daily. We're fully committed to the growth of our employees. From fully comprehensive medical plans to tuition reimbursement, tuition assistance, and fertility treatment, we are there to support you all the way.
Salary : $80,000 - $128,000
