What are the responsibilities and job description for the ITSM Business Analyst - Senior position at Top Secret Clearance Jobs?
About the job ITSM Business Analyst - Senior
Top Secret Clearance Jobs is dedicated to helping those with the most exclusive security clearance find their next career opportunity and get interviews within 48 hours.
Sev1Tech is seeking an IT Service Management ( ITSM) Business Analyst to join our Network Operations Security Center (NOSC) team on a program supporting the Department of Homeland Security (DHS)'s network and security operations. The ITSM Business Analyst (Senior) will work as part of a Program Management Office (PMO), but closely collaborate with team members across the program.
Responsibilities Include But Are Not Limited To
- Play a leading role in the stand-up and development of a NOSC PMO
- Guide and lead the review of current program operations and identification of improvement opportunities
- Ensure alignment of services and processes to ITIL v4 and the NIST Cyber Security Framework
- Oversee development of doctrine and documentation, including but not limited to an IT Service Management Process Register, Process Map, Service Catalog, Common Controls Catalog, and Continuous Service Plan (CSP) Implementation Plan
- Guide the collection and analysis of requirements for an ITSM system to track service delivery performance
- Establish a Continuous Service Improvement Program (CSIP)
- Oversee development of Standard Operating Procedures (SOP)s that integrate cybersecurity and network management procedures.
- Establish performance and investment metrics for assessing staffing, policy, procedure effectiveness, cost, and infrastructure
- Lead requirements analysis and design for a comprehensive Knowledge Management repository
- Lead development of Knowledge Management repository governance, usage, and maintenance
- Oversee development of an SOP for responding to customer and contractor data calls
- Other duties as assigned
Minimum Qualifications
Desired Qualifications
About Sev1Tech LLC Founded in 2010, Sev1Tech provides IT, engineering, and program management solutions delivery. Sev1Tech focuses on providing program and IT support services to critical missions across Federal and Commercial Clients. Our Mission is to Build better companies. Enable better government. Protect our nation. Build better humans across the country.
Join the Sev1Tech family where you can achieve great accomplishments while fostering a satisfying and rewarding career progression. Please apply directly through the website at : #joinSev1tech
For any additional questions or to submit any referrals, please contact : eileen.mckenzie@sev1tech.com
Sev1Tech is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
