What are the responsibilities and job description for the Network Support Specialist position at Top Secret Clearance Jobs?
About the job Network Support Specialist
Top Secret Clearance Jobs is dedicated to helping those with the most exclusive security clearance find their next career opportunity and get interviews within 48 hours.
Job ID 2410637
Location WASHINGTON, DC, US
Date Posted 2024-08-14
Category Information Technology
Subcategory Telecom Support
Schedule Full-time
Shift Evening Job
Travel No
Minimum Clearance Required Top Secret Clearance Level Must Be Able to Obtain TS / SCI
Potential for Remote Work No
Description Position Description This is an opening for a Network Support Specialist to support a Department of State (DoS) Bureau of Diplomatic Technology (DT) program. This program provides transparent, interconnected systems and security supporting the DoS in successfully carrying out its U.S. foreign policy mission. DT provides enterprise architecture design, engineering, operations and maintenance support services for desktops, servers, networks, firewalls, and enterprise applications across the Department. Program is named "Vanguard" and is an IT consolidation consisting of the Department's servers, mainframes, network devices, network perimeter, anti-virus engineering, public key infrastructure (PKI) / biometrics / encryption, monitoring tools, telephony, mobile computing platform, virtual environment, and enclave design / security engineering.
This is a mid-level position within the Vanguard 2.2.1 Program's Service Management Office (SMO), acting as an LAN / WAN Support Specialist. This position directly supports DoS on-site to monitor the LAN / WAN network and assist in troubleshooting and resolution. Support the Secure Voice and Video networks. Individual will be responsible for providing Defense Red Switch Network (DRSN) Operations and Maintenance (O&M) support including, but not limited to the following System equipment installation, maintenance and monitoring, performing in-service and out-of-service testing, documenting test results, performing fault isolation, troubleshooting circuit problems, re-keying cryptographic devices, reconfiguring equipment, tracking maintenance on equipment, reporting outages to the Technical Control Facility (TCF), fabricating cables (as needed), maintaining and testing equipment spares and supplies.
This is an evening shift 300pm - 1130 pm working 40 shift hours weekly.
Description Of Duties
- Provides technical guidance for directing and monitoring information systems operations.
- Implements and maintains network systems.
- Monitors network infrastructures and performs troubleshooting as issues arise.
- Monitors and responds to complex technical control facility hardware and software problems.
- Escalates issues as required to Tier III staff, and monitors issues through the trouble life cycle.
- Assists with updating standard operating procedures, network topology documentation, and other documentation.
- Documents activities in Remedy helpdesk and incident management system, as part of day-to-day operations and to support SLAs, reporting metrics, and key performance indicators.
- Performs IOS and software upgrades on network infrastructures.
- Ensures mid-shift SLAs are met and identifies trouble areas that could negatively impact the ability to maintain SLAs.
- Performs rack-mounting and de-installing communications equipment and associated cabling.
Qualifications Required Education & Experience
Required Clearance
Desired Education / Experience / Skills / Certifications
Target salary range $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
Salary : $80,001 - $120,000
