Senior Field Support Manager

About the job Senior Field Support Manager

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Basic Qualifications Bachelor's degree or equivalent is required plus a minimum of 10 years of relevant experience; or Master's degree plus a minimum of 8 years of relevant experience to meet managerial expectations

Responsibilities For This Position General Dynamics Mission Systems has an immediate opening for a Senior Field Support Manager. This position provides an opportunity to further advance the cutting-edge technology that supports some of our nation's core defense / intelligence services and systems. General Dynamics Mission Systems employees work closely with esteemed customers to develop solutions that allow them to carry out high-stakes national security missions.

REPRESENTATIVE DUTIES AND TASKS : Directs the coordination of technical and administrative support activities including installation, repair, preventive maintenance and engineering change upgrades to be performed at client sites. Ensures adequate records and systems are maintained and policies are followed. Manages tactical and strategic operations for assigned Field Support Staff in accordance with schedules and deliverables. Appraises productivity and efficiency of assigned employees by conducting formal QCI / GPS reviews in order to make recommendations on advancement. Schedules personnel responding to critical situations. Maintains communication with design management and specialists in resolving technical problems and / or bringing problems to the design department's attention. Selects, develops and evaluates personnel to ensure the efficient operation of the function.

Leads and / or selects Leader of interview teams and trains new employees.

Manages the Field Support staff and function

Plans, directs and monitors activities performed on one or more field service projects

Identifies, assesses and develops plans to attain new and ongoing business opportunities

Develops and presents cost and technical proposals to management and customer personnel

Reviews and controls usage of project funds

Represents the company at program and customer reviews

Interviews job applicants, makes hiring decisions, and recommends salaries commensurate with qualifications

Prepares cost, technical and resources utilization budgets and reports for management review

Develops and conducts training plans for the work force in order to remain competitive Participates in strategy and planning meetings at the division level

Leads process improvement activities

Actively participates in the business development process

Internal Interface : Other Functional Technical Teams, Technical Staff, Executive Management

External Interface : Customers, Military Personnel, Government Dignitaries, External Consultants / Experts

Manages functional area through department managers

Manages managers and / or supervisors

Most work is completed through the management of others

Recognized internally and externally as an expert in their field

May be required to deploy and operate with US Forces in CONUS and OCONUS field locations, to include combat zones

Travel may be required to world-wide non-field locations

Security Clearance may be required

Advanced Security Clearance, up to TS-SCI with Poly, may be require

KNOWLEDGE SKILLS AND ABILITIES : Establishes operational objectives and work plans, and delegates assignments to subordinates. Senior management reviews objectives to determine success of operation. Involved in developing, modifying and executing company policies that affect immediate operations and may also have company-wide effect. Below executive management and responsible for managing the activities of people. Responsible for terms and conditions of employment and makes hire / terminate decisions. Works on issues where analysis of situations or data requires an in-depth knowledge of organizational objectives. Implements strategic policies when selecting methods, techniques, and evaluation criteria for obtaining results. Establishes and assures adherence to budgets, schedules, work plans, and performance requirements. Erroneous decisions will result in critical delay(s) in schedules and / or unit operations and may jeopardize overall business activities. Regularly interacts with senior management or executive levels on matters concerning several functional areas, divisions, and / or customers. Requires the ability to change the thinking of, or gain acceptance from, others in sensitive situations, without damage to the relationship. Manages activities of two or more sections or departments. Exercises supervision in terms of costs, methods, and staffing. In some instances this manager may have subordinate supervisors. Has responsibility for managing people, including performance evaluations and pay increase recommendations.

Master ability to act as a system technical advisor to all levels of customer leadership

Ability to bridge communication across multifunctional teams

Ability to gain customer intimacy and determine the customer's value proposition

Ability to Lead, Mentor and motivate experience technical staff

Exceptional understanding of technologies associated with supported systems

Effectively communicate with managers and teammates

Excellent verbal and written communication skills

Highly skilled in communicating issues, impacts, and corrective actions, both written and oral

Strong knowledge of DoD Unit Set Fielding requirements

Substantial knowledge of system configuration and tactical employment

Exceptional knowledge of MS Office Suite

Demonstrated Leadership Skills

Demonstrated Supervisory Skills

Skilled at executing complex projects

Substantial knowledge of test and diagnostic equipment

Significant knowledge of basic tool safety

CLEARANCE REQUIREMENTS : Department of Defense Secret security clearance is preferred at time of hire. Candidates must be able to obtain a Secret clearance within a reasonable amount of time from date of hire. Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required.

Target salary range : USD $149,239.00 / Yr. - USD $161,481.25 / Yr. This estimate represents the typical salary range for this position based on experience and other factors (geographic location, etc.). Actual pay may vary. This job posting will remain open until the position is filled.

Company Overview At General Dynamics Mission Systems, we rise to the challenge each day to ensure the safety of those that lead, serve, and protect the world we live in. We do this by making the world's most advanced defense platforms even smarter. Our engineers redefine what's possible and our manufacturing team brings it to life, building the brains behind the brawn on submarines, ships, combat vehicles, aircraft, satellites, and other advanced systems.

We pride ourselves in being a great place to work with this shared sense of purpose, committed to a diverse and exciting employee experience that drives innovation and creates a community where all feel welcome and a part of something amazing.

We offer highly competitive benefits and a flexible work environment where contributions are recognized and rewarded. To see more about our benefits, visit https : / / gdmissionsystems.com / careers / why-work-for-us / benefits

General Dynamics is an Equal Opportunity / Affirmative Action Employer that is committed to hiring a diverse and talented workforce. EOE / Disability / Veteran

Salary : $149,239 - $161,481