What are the responsibilities and job description for the Information Technology Support Administrator position at Top Stack?
Looking for: IT Support Administrator with three years or more experience.
Level one critical first line support for corporate office and local offices.
Responsible for resolving and troubleshoot IT issues for hardware support, network, operating systems, and software issues.
- Three plus years of experience with current versions of desktop supported software environments including Windows, macOS, iOS, Android, Linux, web browsers, email clients, and office applications.
- Mid-level network troubleshooting, which include, but not limited to enterprise wireless deployment.
- Three plus years of experience with Google Workspace/G-Suite, Google Apps, and Office 365
- Excellent customer service skills supporting users in various mediums such as telephone and email, as well as in-person.
- Must be able to perform computer hardware upgrades, from replacing hard drives, adding more memory, and replacing screens.
- Experience with Operating Systems (OS) image deployment which include Windows, ChromeOS, macOS, and iOS images.
- MDM/EMM experience.
