What are the responsibilities and job description for the Senior Account Manager position at Top Talent?
Position : Account Manager / Customer Service Manager
Location : Florence, NJ
Position Type : On-site, full-time (8 am–5 pm)
Salary : $80K–$100K
Job Description :
The Account Manager / Customer Service Manager will oversee existing accounts, focusing on customer retention, business growth, and day-to-day operations. This role is critical in ensuring smooth communication between the pricing, sales, and carrier teams while allowing the sales team to focus on new business development.
The candidate will primarily work with the asset side of operations but should have experience with brokerage as well. The role requires a strong ability to identify and leverage the potential within existing accounts and collaborate effectively within a team of 5–10 colleagues.
Responsibilities :
- Oversee and grow existing accounts while maintaining customer retention and satisfaction.
- Manage daily account activities, including business development, customer retention, and service.
- Serve as a liaison between the pricing, sales, and carrier teams.
- Provide multimodal logistics solutions and maintain strong customer service standards.
- Ensure smooth operational processes and contribute to improving existing systems.
- Support the team by alleviating operational strain on the sales team.
Qualifications :
Salary : $80,000 - $100,000
