What are the responsibilities and job description for the Customer Order Coordinator position at Top Tier Reps LLC?
About the Role:
Be the first point of contact for our sales reps and clients
Handle all incoming orders via phone, email, or fax
Ensure orders are processed correctly and sent to partnered companies
UMS is seeking two dependable and detail-oriented Order Support Specialists to join our growing team. As the first point of contact for our sales reps and clients, you’ll play a critical role in managing the order process from start to finish. This role is ideal for someone who enjoys helping others, thrives in a fast-paced environment, and has a knack for staying organized. You'll be working remotely but closely with our internal teams and partnered companies to ensure a smooth and efficient order flow.
In this role, you’ll be responsible for processing all incoming orders—whether by phone, email, or fax—and making sure they are accurately entered into our system. You'll take ownership of the entire order process so that our sales reps can focus on generating revenue and building client relationships. If you're someone who values teamwork, takes pride in high-quality work, and enjoys being the go-to support for a high-performing sales team, this is the job for you.
Key Responsibilities:
Answer incoming calls from reps between 6:30 AM – 8:00 PM EST
Receive and process orders sent via phone, email, or fax
Communicate professionally with clients and sales reps
Enter orders accurately into the UMS system
Forward orders to appropriate partnered companies
Maintain detailed logs of orders and client communications
Take full ownership of the order-handling process so reps can focus on sales
Qualifications:
Strong communication and organizational skills
Customer service or administrative support experience preferred
Ability to work remotely with high reliability
Experience in a healthcare or medical-related field is a plus
Tech-savvy; familiar with email, fax, and CRM or order entry systems
What We Offer:
Remote work flexibility
Ongoing training
Opportunity to grow within a fast-paced medical sales environment
Salary : $30,000 - $50,000
