What are the responsibilities and job description for the Bilingual Orthodontic Team Manager position at Topaz Dentistry & Braces - a Benevis company?
Overview: We create over a million smiles a year in the communities we serve. Our mission is to provide quality, affordable dental care to everyone.
Job Description: We are seeking an Orthodontic Team Manager to join our team. The OTM is responsible for the day-to-day functions of the Ortho team and managing non-licensed staff members.
Responsibilities:
• Ensure the team delivers quality and compassionate dental care to every patient
• Maintain adequate staffing levels by interviewing, screening and selecting applicants to meet patient schedule
• Ensure employee satisfaction and retention through practices that promote communications, rewards/recognition, teamwork, and administration of effective employee relations practices
• Direct supervisor for assigned team with the ability to professionally coach, develop, and deliver disciplinary actions as needed to manage performance
• Adhere to company guidelines as it relates to payroll and other human resource functions for assigned team
• Responsible for holding staff to the highest integrity by adhering to all government regulations and company standards
• Achieve team performance targets
• Ensure patients receive a great experience
• Serve as the financial and insurance benefit expert to obtain a high percentage of treatment acceptance from our patients
• Present Orthodontic treatment plans and give estimates of treatment costs in an effective manner
• Educate and discuss the Orthodontist's treatment plan after diagnosed and reviewed by the clinical staff with the patient
• Monitor collections tracking and patient follow-up
• Explain, promote, and adhere to company payment policies and procedures
• Obtain high treatment acceptance by explaining cost of treatment, insurance coverage, and finance options
• Solicit referrals from patients post treatment while at the same time tracking satisfaction with work provided
• Other duties, as they would benefit the support of the Orthodontist
Qualifications:
• 3 years management experience (preferably in healthcare or dental environment)
• Dental Radiation Safety Certification Preferred
• Additional certification may be required dependent upon location
We Offer:
• Competitive compensation
• Quarterly bonuses based on Office performance
• Comprehensive Benefits Package: Medical, Dental, Vision, 401K with match, flexible spending accounts, paid time off, company holidays and much more
We Value: Teamwork, mutual respect and cooperation. We do not practice unlawful discrimination or tolerate it in our workplace.
