Overview :
Bilingual Orthodontic Treatment Coordinator
Topaz Dentistry & Braces - Bryan
- Part-Time : Monday - Friday - 8am - 5pm 2- 3days / wk (24 hours)
- Bilingual required (English / Spanish)
- Competitive Compensation with Bonus
Job Summary :
The Treatment Coordinator is an important face and representative of our team. A Treatment Coordinator's main objectives are to schedule appointments with interested individuals interested in receiving orthodontic care, work with doctors to communicate treatment plans, help patients afford treatment, and provide exceptional customer service so patients feel supported on their smile journey.
Responsibilities :
Obtain high treatment acceptance by explaining cost of treatment, insurance coverage, and finance options
Patient Communication and Education : Explain treatment plans and timeline to patients and families in clear, simple terms. Address concerns and answer questions.Financial Coordination : Present financing options and assist patients with affording care. Educate patients on insurance coverage. Ensure timely payment collection and manage outstanding balancesAdministrative Duties : Schedule appointments. Maintain detailed patient records (medical history, treatment in progress). Submit paperwork to insuranceTechnical Assistance : Operate X-ray machines and assist with clinical tasks when required (if certified)Contact patients / guarantors proactively regarding fees due and to confirm the appointmentExplain, promote, and adhere to company payment policies and proceduresTrack patient financial commitments along with any required follow up to ensure patient obligations are metSolicit referrals from patients post treatment while at the same time tracking satisfaction with work providedPerforms to the highest integrity by adhering to all government regulations, company standards, and company compliance programsOther duties as assigned.Qualifications :
Qualifications :Education / Experience :
High School diploma or GED is required
A minimum of 1year orthodontic or equivalent experience is requiredRequired or Specialized Skills :Excellent communication and interpersonal skills
Previous sales experience. Comfortable discussing costs and payment plans with patientsResponsive to patients (follow-up w patients, answer questions)Advanced : Communication skills, English, grammatical proficiencyComputer Proficiency - comfortable in the Microsoft Office SuiteUnderstand and able to effectively communicate techniques utilized in the Orthodontic fieldExcellent written and oral communication skillsPreferred Skills :Work experience as a Treatment Coordinator in a dental practice
Minimum of 3 years of customer experienceGeneral knowledge and understanding of orthodontic treatment plans and careHigh level knowledge of Orthodontics and associated treatment planningHave a detailed knowledge of dental insurances, service limits, PPO, self-pay collections, and financing options3 years experience in dental and / or orthodontic environmentX-Ray certification and CPR certificationBilingual, Spanish is a plusPhysical Requirements :
The nature of work requires the ability to :
Effectively communicate and exchange information with patients, their parents, clinicians, and staffOperate a computer, keyboard, and standard office equipmentLift / carry up to 30 lbs and be able to twist, turn, bend, and stoopThe majority of work performed is in a clinical environment which may require availability for extended hours during peak periods. Work hours may change to meet business needs.
We value teamwork, mutual respect, and cooperation. We do not practice unlawful discrimination, including harassment, or tolerate it in our workplace. What do we mean by discrimination? We mean that we do not discriminate on the basis of race, color, creed, religion, sex, national origin, age, citizenship, disability, sexual orientation or any other characteristic protected by federal, state, or local law.
