What are the responsibilities and job description for the Customer Growth Specialist position at Topcon?
About Topcon Solutions
Topcon Solutions serves the AEC industry as the retail division to Topcon Positioning Systems, and an Autodesk Platinum Partner. Our technology offerings, workflows, and productivity solutions between these two brands are why Topcon Solutions is a leader in the industry.
Job Overview
We are seeking a highly motivated and experienced professional to join our team as a Customer Growth Specialist. In this role, you will be responsible for supporting Autodesk and Bluebeam Account Managers in driving business growth and renewals by fostering strong client relationships and ensuring the successful delivery of technical service engagements.
Key Responsibilities
- Collaborate with Account Managers to drive business growth and renewals through strategic planning and execution
- Coordinate and oversee the delivery of technical service engagements to ensure timely, within-scope, and client-expectation-meeting results
- Build and maintain strong, trust-based relationships with clients, acting as their primary point of contact for ongoing support and service needs
- Serve as the voice of the customer, gathering feedback and insights to communicate client needs, challenges, and opportunities to internal teams
- Act as a liaison between the client and technical teams to resolve issues promptly and minimize disruption to client operations
Requirements
- Bachelor's degree in Business Administration or Technology-related field
- 5 years of experience in Autodesk and Bluebeam Customer Success, Account Management, Technical Project Management, or related role
- Familiarity with CRM and PM tools
Desirable Skills and Attributes
- Autodesk and Bluebeam or related software proficiency
- Strong understanding of customer success principles and practices
- Familiarity with technical service delivery processes and project coordination
- Excellent organizational and time-management abilities to handle multiple priorities effectively
- Analytical and problem-solving skills for addressing client issues and identifying opportunities
- Customer-focused mindset with a proactive approach to addressing needs and challenges
- Collaborative and team-oriented with the ability to work across departments
