Customer Success Representative

Job Title: Customer Success Representative

The Customer Success Representative supports Autodesk and Bluebeam Account Managers in driving business growth and renewals by fostering strong client relationships and ensuring the successful delivery of technical service engagements. This role acts as a trusted advisor to clients, aligning their needs with tailored solutions, providing proactive support, and ensuring satisfaction through effective coordination of resources and services to achieve desired outcomes.

Key Responsibilities:

• Collaborate closely with account managers to identify opportunities for renewals, upselling, and cross-selling by understanding client goals and aligning solutions accordingly.
• Coordinate and oversee the delivery of technical service engagements, ensuring they are executed on time, within scope, and meet client expectations.
• Build and maintain strong, trust-based relationships with clients, acting as their primary point of contact for ongoing support and service needs.
• Serve as the voice of the customer, gathering feedback and insights to communicate client needs, challenges, and opportunities to internal teams.
• Act as a liaison between the client and technical teams to resolve issues promptly, ensuring minimal disruption to client operations.
• Contribute to the development of customer success best practices and tools to enhance team efficiency and customer experiences.

Requirements:

• Bachelor's degree in Business Admin or Technology related field
• 5 years of experience in Autodesk and Bluebeam Customer Success, Account Management, technical project management, or related role
• Familiarity with CRM and PM tools

Skills and Qualities:

• Autodesk and Bluebeam or related software
• Strong understanding of customer success principles and practices
• Familiarity with technical service delivery processes and project coordination
• Strong organizational and time-management abilities to handle multiple priorities effectively
• Analytical and problem-solving skills for addressing client issues and identifying opportunities
• Customer-focused mindset with a proactive approach to addressing needs and challenges
• Collaborative and team-oriented with the ability to work across departments

Working Conditions:

• Primarily operates in a remote work environment with consistent access to necessary technology and resources
• Flexible schedule to accommodate client meetings or deadlines across different time zones, including occasional early mornings or late evenings
• Periodic travel may be required for on-site client visits, conferences, or team meetings
• Ability to work in a fast-paced, collaborative environment while managing multiple tasks and deadlines