What are the responsibilities and job description for the Customer Success Representative position at Topcon?
Job Duties
Collaboration with Account Managers Partner closely with account managers to identify opportunities for renewals, upselling, and cross-selling by understanding client goals and aligning solutions accordingly.
Technical Service Oversight Coordinate and oversee the delivery of technical service engagements, ensuring they are executed on time, within scope, and meet client expectations.
Client Relationship Management Build and maintain strong, trust-based relationships with clients, acting as their primary point of contact for ongoing support and service needs.
Customer Advocacy : Serve as the voice of the customer, gathering feedback and insights to communicate client needs, challenges, and opportunities to internal teams.
Issue Resolution : Act as a liaison between the client and technical teams to resolve issues promptly, ensuring minimal disruption to client operations.
Process Improvement : Contribute to the development of customer success best practices and tools to enhance team efficiency and customer experiences.
Minimum Requirements for job :
Education and Experience :
Bachelor's degree in Business Admin or Technology related field
5 years of experience in Autodesk and Bluebeam Customer Success, Account Management, technical project management, or related role
Familiarity with CRM and PM tools
Knowledge, Skills & Attributes :
Autodesk and Bluebeam or related software
Strong understanding of customer success principles and practices.
Familiarity with technical service delivery processes and project coordination.
Strong organizational and time-management abilities to handle multiple priorities effectively.
Analytical and problem-solving skills for addressing client issues and identifying opportunities.
Customer-focused mindset with a proactive approach to addressing needs and challenges.
Collaborative and team-oriented with the ability to work across departments.
Physical Requirements :
Occasional ability to lift and carry items up to 20 pounds, such as laptops, presentation materials, or equipment.
Capacity to travel as required, which may include driving or air travel.
Working Conditions :
Primarily operates in a remote work environment with consistent access to necessary technology and resources.
Flexible schedule to accommodate client meetings or deadlines across different time zones, including occasional early mornings or late evenings.
Periodic travel may be required for on-site client visits, conferences, or team meetings
Ability to work in a fast-paced, collaborative environment while managing multiple tasks and deadlines.
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Customer Success Representative?
Sign up to receive alerts about other jobs on the Customer Success Representative career path by checking the boxes next to the positions that interest you.
