What are the responsibilities and job description for the Field Service Technician position at Topcon?

Responsibilities

Install and service Topcon Machine Control components on Dozers, Motor Graders, Excavators, Skid steers, Compactors, Pavers and Curb Machines.
Troubleshoot complex installation issues to improve machine performance.
Research and identify solutions to software and hardware issues
Perform Pre and Post Sale Technical Support assistance for customers and the sales team via phone, email, and remote.

Qualifications

Mechanical and Technical abilities required

Hydraulics and Electronics aptitude. Troubleshooting electro-mechanical systems will be required.

Strong Customer Service and Support focus

Intermediate knowledge of computers

Physically capable of climbing onto large equipment and lift- up to 75 pounds.

Installs will be outside in the elements (rain, cold, heat)

Required Travel, fluctuates depending on business requirements subject to change at any time

Valid Driver’s License with a clean driving record

Education & Experience

High School education / Trade school, field experience, or previous work experience working on heavy equipment.

Aptitude in learning Heavy equipment operation

Mechanical and Technical abilities required

Specific MC installation experience would be ideal but willing to train.

Troubleshooting electro-mechanical systems will be required.

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