What are the responsibilities and job description for the Technical Service Advocate position at Topcon?
About Topcon
Topcon Positioning Group is headquartered in Livermore, California, USA. We design, manufacture, and distribute productivity tools for developing a brighter future. Whether cultivating the earth or building upon it, Topcon brings innovation in workflow automation and seamless connectivity of data to construction, geopositioning, and agriculture industries focused on developing a sustainable tomorrow.
Job Summary
We are seeking a seasoned professional to join our team as a Technical Service Advocate. In this role, you will be responsible for supporting Autodesk and Bluebeam Account Managers in driving business growth and renewals by fostering strong client relationships and ensuring the successful delivery of technical service engagements.
Main Responsibilities
- Partner closely with account managers to identify opportunities for renewals, upselling, and cross-selling
- Coordinate and oversee the delivery of technical service engagements to ensure timely, within-scope, and client-expectation-meeting results
- Build and maintain strong, trust-based relationships with clients, acting as their primary point of contact for ongoing support and service needs
- Serve as the voice of the customer, gathering feedback and insights to communicate client needs, challenges, and opportunities to internal teams
- Act as a liaison between the client and technical teams to resolve issues promptly and minimize disruption to client operations
Requirements
- Bachelor's degree in Business Administration or Technology-related field
- 5 years of experience in Autodesk and Bluebeam Customer Success, Account Management, Technical Project Management, or related role
- Familiarity with CRM and PM tools
Preferred Skills and Qualities
- Autodesk and Bluebeam or related software expertise
- Strong understanding of customer success principles and practices
- Familiarity with technical service delivery processes and project coordination
- Excellent organizational and time-management abilities to handle multiple priorities effectively
- Analytical and problem-solving skills for addressing client issues and identifying opportunities
- Customer-focused mindset with a proactive approach to addressing needs and challenges
- Collaborative and team-oriented with the ability to work across departments
