General Manager

Job Summary:

The Topeca Coffee General Manager is responsible for overseeing and managing the staff and daily operations of Topeca Coffee Services, a repair and maintenance company specializing in coffee equipment. The main objectives are to ensure the delivery of high-quality service, equipment reliability, and exceptional customer satisfaction. This role includes managing technician scheduling, maintaining service standards, and ensuring operational excellence in all aspects of coffee equipment repair and maintenance. The General Manager is also responsible for aligning operations with the company’s objectives and culture, fostering a professional and solutions-focused environment for customers.

Reporting Relationships:

The General Manager reports directly to the Chief Operations Officer of Gaberino Distributing d.b.a. Topeca Coffee Services. This role collaborates closely with the Director of Operations, Director of Sales, and Human Resources Manager to ensure cohesive and effective operations that align with company goals and values.

Duties/Responsibilities:

• Assure that staff are assigned clear responsibilities to meet objectives and deliver excellent service consistently.
• Lead operations with integrity, passion, and knowledge while upholding the company's values.
• Implement and uphold company policies and procedures, working with HR on enforcement and updates.
• Drive positive sales growth and cultivate a culture of improvement and customer satisfaction.
• Regularly assess operations and staff performance to identify areas for improvement.
• Offer coaching, feedback, and performance assessments to staff to foster an environment of excellence and growth.
• Ensure that the coffee service meets or exceeds quality, safety, and cleanliness standards.
• Engage with customers to understand their needs and surpass expectations.
• Manage inventory, including purchasing parts and controlling stock levels.
• Promote a positive work environment, ensuring compliance with health, safety, and hygiene standards.
• Develop and implement innovative solutions for operational improvement.
• Organize staff schedules and conduct performance evaluations.
• Handle customer complaints diplomatically and courteously.
• Ensure compliance with all relevant regulations, including health and safety standards.
• Supervise in-house equipment service and maintain relationships with vendors.
• Other duties and projects may be assigned that may or may not align with department objectives but support the company's strategy.

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Required Skills/Abilities:

• Strong leadership and supervisory skills, with a focus on team orientation and a proactive approach.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to manage time effectively and thrive in a fast-paced environment.
• Familiarity with industry-standard software and tools.
• Knowledge of inventory management and cost control.

Education and Experience:

• High school diploma or equivalent required; secondary education preferred.
• Experience in coffee service or hospitality industry preferred.
• Demonstrated experience managing teams through the lens of engagement and diversity experience highly desirable.
• Proficiency in Microsoft Office and relevant industry software.

Physical Requirements:

• Capable of navigating all areas of the service environment promptly.
• Able to engage in prolonged periods of standing and walking.
• Ability to lift a minimum of 25 lbs.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Shift:

• 8 hour shift
• Day shift

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Tulsa, OK 74120 (Required)

Ability to Relocate:

• Tulsa, OK 74120: Relocate before starting work (Required)

Work Location: In person

Salary : $50,000 - $60,000