Hospitality Manager, Front of House

Come Play With Us! The Hospitality Manager plays a vital role at our Topgolf venues in ensuring exceptional guest experiences and efficient operations within our locations. (100 in the Unites States alone, with more on the way!) This role also involves overseeing and leading hourly staff, managing inventory, and maintaining high standards of service quality. Above all, our HMs at Topgolf drive a culture of Fun, One Team, Courage, Excellence, and Caring.

Annual Base Salary: $72,000 based on experience. Position also includes industry leading competitive quarterly bonus structure, merit plan, full benefits, 401K with company match, and a lucrative PTO package!

Job Responsibilities

• Lead and manage a team of staff, providing guidance, training, and performance evaluations.
• Develop and implement operational strategies to enhance efficiency and guest satisfaction.
• Monitor and maintain appropriate levels of inventory, including food, beverages, alcohol, supplies, and equipment.
• Collaborate with vendors and suppliers to ensure timely deliveries and cost-effective procurement.
• Maintain top-tier cleanliness and organization, ensuring compliance with health and safety regulations.
• Handle guest inquiries, concerns, and feedback, resolving issues promptly and professionally.
• Implement and enforce company policies and procedures to uphold service standards.
• Collaborate with other departments to coordinate events, promotions, and special activities.

Critical Skills & Experience Requirements

• Prior experience in full-service restaurant management, food and beverage management, bar management, or a related hospitality leadership role REQUIRED.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Thorough understanding of restaurant/F&B operations and inventory management.
• Ability to work in a fast-paced environment and adapt to changing demands.
• Proficiency in point-of-sale (POS) systems and basic computer applications, including Microsoft Office Suite.
• Knowledge of industry regulations and safety standards.

ADA
The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.

EEO Statement
Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.

Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee.

Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.