What are the responsibilities and job description for the Bay Host Shift Lead position at Topgolf?
What You'll Do
At Topgolf, we call our servers Bay Hosts because they host our Guests in the hitting bays. Have knowledge of the menu and the ability to serve with outstanding attention to detail. As a lead, you will be expected to support your department, oversee side work, communicate with managers, and driving team engagement to deliver the guest experience.
Key Responsibilities
How You'll Do It
- Greet every guest immediately in a friendly and approachable manner
- Assist them in understanding and enjoying our game - including the safety rules
- Offer food and beverages
- Protect our Guests and community by observing the rules of responsible alcohol service
- Ensure the bays are clean and ready for our Guests
- Be careful and efficient in handling cash
- Engage with Guests and ensure they are well cared for at all times
- Keep smiling, make eye contact and maintain positive body language
- Take pride in serving our food and beverages according to Topgolf standards
- Suggest premium menu items enhance the Guest's experience and maximize sales
Key Qualifications
What We're Looking For
- 1 years of service experience preferred, not required
- High school diploma or equivalent
- Energy and enthusiasm
- Excellent communication, time management and organization skills
- Ability to work in a fast paced environment
- Ability to work on a team
- A high level of self-awareness, receptivity to change and integrity
- Ability to work in extreme weather conditions for extended periods of time
- Availability to work varied shifts, including evenings, weekends and holidays
- Ability to stand and walk for long periods of time including maneuvering up and down stairs
- Ability to obtain required licenses and certifications for your location
- Ability to lift items weighing up to 50 lb.
- Ability to stoop and bend
Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.
Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
