What are the responsibilities and job description for the Customer Service Account Manager position at TopLine Uniforms, LLC?
About Us:
At TopLine Uniforms, we provide durable, high-quality uniforms for professionals in the security and public safety sectors. We partner with law enforcement agencies, private security firms, and public safety organizations to deliver reliable uniforms and safety gear, backed by our commitment to outstanding customer service.
JobTitle:
· Customer Service Representative
Key Responsibilities:
· Reporting: Maintain detailed customer service records and prepare reports.
· Customer Inquiries: Handle phone, email, and chat inquiries, providing information about our products and services.
· Order Processing: Manage orders, returns, and exchanges, ensuring quick and accurate fulfillment.
· Client Portal Management: Keep client records up to date in the portal and manage inventory tracking.
· Inventory Management: Inventory management and order tracking to provide timely updates to customers about their orders.
· Client Retention Strategies: Develop strategies to retain clients by understanding their uniform needs.
· Regular Client Meetings: Meet regularly with clients to ensure satisfaction and address any issues.
· Client Feedback: Track client feedback to continuously improve our services.
· New Client Account Setup: Onboard new clients, set up accounts in our portal, and offer platform training.
· Issue Resolution: Handle escalated issues regarding orders or services.
Requirements:
· Strong communication, negotiation, and interpersonal skills.
· Ability to work independently and manage multiple accounts.
· Excellent organizational and time management skills.
· Proficient in CRM software and Microsoft Office.
· Bonus: Familiarity with the security industry is a plus, but not required.
Job Type: Full-Time
· Monday – Friday
· 8:30 a.m. –5:30 p.m.
· Remote with potential Monthly Office Visit to Passaic, NJ
Pay: $20.00 per hour (with potential for increase based on experience)
Ready to Join Us? If you're looking for a role where you can grow your career and contribute to something special, we want to hear from you! Send us your resume and a short note explaining why you're excited about this opportunity. Company Website: www.Toplineuniforms.com
Job Type: Full-time
Pay: $20.00 - $21.00 per hour
Benefits:
- Paid time off
Shift:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $20 - $21