What are the responsibilities and job description for the Front Office Manager (PM) position at Topnotch Resort?
Seamlessly blending alpine style with the luxury amenities of a world-class resort, we offer rustic elegance in a pristine natural setting. All of it infused with a delightful “cosmopolitan-ality” that has become a signature of our resort. Breakfast, Lunch and Dinner in The Roost feature organic grown ingredients wherever possible. Get lost in the moment at our full-service SPA, or take a moment for Tennis or Pickleball at our Tennis Academy, ranked one of the top ten Tennis Resorts in the U.S.
SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.
We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more.
Essential Job Functions:
- Promote exceptional customer service by setting a positive example and consistently providing our guests with outstanding service and courtesy
- Respond promptly and effectively to guest questions and requests
- Fosters strong working relationships within Guest Services and with other departments by communicating effectively
- Empower new team members with the essential procedures and techniques of exceptional guest service through comprehensive training
- Emphasize continuous team improvement through proactive coaching, mentoring, and corrective measures to exceed standards
- Ensure meticulous upkeep and maintenance of all guest services equipment and storage areas
- Check and control room reservations, front office systems, and supplies inventory, scheduling, forecasting and department budget to maximize revenue. Compile and prepare financial reports, including rate and availability calendar.
- Communicate with guests and employees both verbally and in writing to answer questions and provide clear direction in advising and instructing staff in the details of work. Organize, conduct and/or attend meetings to obtain and disseminate pertinent information.
- Implement and monitor all corporate/brand marketing programs.
- Ability to lift, carry, push or pull 15 lbs
- Stand, walk and work at times in confined spaces throughout the shift in full sight of guests
Education:
- High school diploma or its equivalent
- Hotel and Restaurant Certification preferred
- 3-years' combined experience in guest services and supervisory experience in hotels or related professional area preferred
- Basic mathematical skills to operate and prepare calculations for financial reporting
- Effective analytical skills to evaluate reservations and make informed decisions on room availability or guest resolutions with sound judgment
- Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel
- Previous experience with hotel PMS systems a plus.
Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
