What are the responsibilities and job description for the Customer Service Assistant position at Topocean Group?
The Topocean Group is seeking a dedicated and detail-oriented Customer Service Assistant to join our team. As a key contact for truckers, customers, and warehouse staff, you will play a vital role in ensuring seamless operations and delivering exceptional customer satisfaction.
Responsibilities and Duties:
- Communicating with truckers, organizing pick up schedules and coordinating with warehouse staff to endure smooth operations.
- Address and resolve customer concerns and providing timely updates.
- Processing and tracking orders to ensure accuracy and timely execution.
- Updating and maintaining accurate records in Warehouse Management System (WMS) and other databases.
Qualifications Required:
- Bachelor’s degree preferred
- 2 years of customer service experience, preferably in logistics, supply chain, or warehousing.
- Strong communication, interpersonal, and organizational skills
- Proficient in Microsoft Word, Excel, and Outlook
- Ability to multitask and prioritize in a fast-paced environment
- Problem solving abilities and attention to detail
- Bilingual in Chinese will be a plus but not required
Benefits:
- 100 % Company Sponsored Medical, Dental and Vision insurance coverage
- Vacation/ Personal Days combined up to 15 days
- 401(k) Retirement Plan with Company’s Matching
Job Type: Full-time
Pay: $48,000.00 - $54,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Shift:
- Day shift
- Morning shift
Work Location: In person
Salary : $48,000 - $54,000
