What are the responsibilities and job description for the Customer Service Manager position at Tops Roofing?
Are you an energetic and positive customer service specialist? Do you love to talk and interact with customers? On Tops Roofing is searching for a new team member to own our customer experience journey and you might be the right fit!
Our team is a close knit group that values having fun, growing personally, and being authentic with each other. As we expand rapidly, we're looking for enthusiastic individuals who are ready to grow with us and play a pivotal role in shaping our future.
We provide the absolute best roof replacement and repair services to homeowners in the Triangle, and are building a team of individuals who are passionate about the customer experience.
About the Role :
We're on the lookout for a Customer Service Manager to be the friendly voice of our company, ensuring every customer has a delightful experience when they reach out to us. This role involves answering phones promptly, addressing inquiries, setting appointments, and ensuring customers feel valued and satisfied throughout their interaction. Here are some key responsibilities of the position :
- Answering incoming phone calls from new and existing customers
- Schedule appointments for sales team for roof inspections and quotes
- Follow jobs throughout the process to ensure customer satisfaction
- Work with management to make the customer journey better
- Engage with customers on social media and post jobsite photos taken by team
- Oversee office operations by ordering supplies and planning team events
Potential advancement includes managing a customer service team, moving to a more specialized role in customer service, and shaping the internal operational processes as we continue to expand.
Requirements
Benefits
We offer a great benefits package designed to support your well-being and work-life balance.