General Manager, AI

About Toptal

Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200 million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.

We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.

Job Summary:

Toptal is an innovative organization that is disrupting the global professional services and talent market. As General Manager, AI you will play a pivotal role in driving Toptal’s growth by serving as the end-to-end owner of a new, high-impact business line. Leveraging your product and entrepreneurial experience, you will build the business from the ground up, starting with market positioning and strategy, through establishing product-market fit, and then, towards profitability and scalable business operations.

This is a remote position. Applicants must be authorized to work in the US at the time of hire. Resumes and communication must be submitted in English.

Responsibilities:

The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.

Your primary objective will be to ensure the success of the business, the single accountable owner for the business P&L. You will work closely with Executive and Senior Leadership to ensure the business is aligned with the broader growth goals of Toptal, and represents the Toptal brand in every aspect.

As you build your business strategy, you will analyze market and industry opportunities and identify those with the highest potential. Following an agile approach, you will build and test new offerings with clients, using initial client feedback to quickly achieve product-market fit. Critical for success is your ability to work both on the front lines with clients, guiding them as a trusted business partner through their business challenges, and internally at Toptal where you will work cross-functionally with teams such as Marketing, Legal, Finance, and Sales. Additionally, you will establish robust analytics and feedback loops to continuously iterate on your initial strategy, ensuring constant refinement and improvement.

This highly visible position demands a leader with exceptional communication skills, an entrepreneurial spirit, and an unwavering commitment to driving growth. If you are passionate about launching new ventures and transforming them into substantial revenue opportunities, we encourage you to join our team and be at the forefront of Toptal’s continued success.

Qualifications and Job Requirements:

• Bachelor’s degree is required. Master’s degree in Engineering, Business, or a related field preferred.
• Minimum 10 years combined business operations and consulting experience, with experience at a technology or hyper-growth company strongly preferred.
• You must have a best-in-class, analytical, and data-driven background, ideally with a degree in a STEM field or something similar.
• Strong knowledge of data management, AI governance, machine learning, and AI-driven analytics techniques and technologies, and Generative AI (e.g., large language models, fine-tuning, retrieval-augmented generation) is preferred.
• In-depth knowledge of statistical methodologies, deep learning algorithms, and AI applications in real-world business contexts is preferred.
• Proficiency in using AI and data science tools (e.g. Python, TensorFlow, PyTorch, SQL, Tableau, etc.) is preferred.
• Passion for AI innovation and ability to drive thought leadership in the field.
• You must be able to demonstrate analytical ability to break down complex problems, and efficiently use data and analytics layered against high-quality user research to inform the direction of the product.
• Leadership experience, including responsibility for business results in a fast-paced, multi-function environment.
• Proven ability to lead collaboratively and operate in a high-growth environment.
• Strong commercial acumen, informing all priorities and decisions with a keen understanding of market needs and business goals.
• Demonstrated success in, or entrepreneurial experience that is commensurate to, building and launching a new business or product offering from scratch.
• Strong command over a P&L and financial metrics.
• Must have excellent written and oral communication skills. Good communication is at the core of everything we do, and you must be a strong communicator able to work with a wide range of stakeholders from senior executives to individual contributors.
• Excellent organization skills and detail-oriented. You are hyper-organized, know how to work efficiently, and prioritize execution, as well as mentor others to do the same.
• Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.
• Adaptable. Comfortable managing changing priorities, learning new skills, and building consensus across varied senior stakeholder groups.
• Ownership. You are a dependable leader who takes responsibility for your success as well as the success of the entire team.
• Quality. You take pride in everything you deliver as a reflection of yourself.
• You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.

Essential Job Functions

• Regularly and reliably attend scheduled virtual team meetings on camera.
• Work independently with minimal supervision.
• Use all required digital collaboration tools.
• Prioritize and self-manage workflows and deadlines.

US FLSA Classification: Full-Time/Exempt