What are the responsibilities and job description for the Senior Manager, Enterprise Operations position at Toptal?
About Toptal
Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200 million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.
We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.
Job Summary:
As the Senior Enterprise Operations Manager, you will partner with cross-functional teams to execute strategic initiatives and maintain operational excellence within Toptal’s Enterprise Sales function. Reporting to the Director of Enterprise Operations, you will act as a trusted advisor to Enterprise Sales Leadership while considering the broader impact on SMB Sales and the overall Customer function. This role is critical in bridging the gap between strategic projects and business-as-usual (BAU) processes, leveraging data-driven insights to drive efficiency and scale.
This is a remote position. We do not offer visa sponsorship or assistance. Applicants must be authorized to work in the US at the time of hire. Resumes and communication must be submitted in English.
Responsibilities:
The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.
We are looking for a strategic and collaborative problem-solver with strong communication skills and a background in sales or business operations. Key responsibilities include:
- Lead and execute cross-functional strategic projects from hypothesis through to implementation, ensuring alignment with Enterprise Sales objectives.
- Oversee critical BAU processes within Enterprise Operations, proactively identifying areas for improvement.
- Act as a strategic partner and consultant to sales leaders, sharing best practices and advising on operational strategies.
- Drive cross-functional collaboration with Enterprise Sales, Product, Analytics, Talent Operations, Enablement and many other teams to design and implement scalable solutions.
- Support change management and ensure alignment and consideration of downstream effects on SMB Sales and the broader Customer Function in all initiatives.
- Utilize Salesforce, Salesloft, LinkedIn Sales Navigator, Gong, and advanced Google Suite tools (GSheet formulas, dashboards) to enable data-driven decision-making.
Qualifications and Job Requirements:
- Bachelor’s degree is required.
- 6 years of experience in sales and/or business operations, process improvement, or a related role.
- Proven experience managing both strategic projects and BAU operations in a fast-paced, high-growth environment, working adjacent to sales teams.
- Strong stakeholder management and cross-functional collaboration skills.
- Excellent written and verbal communication and problem-solving abilities.
- A track record of identifying opportunities for efficiency and leading strategic execution with impact.
- Proficiency with Salesforce, Salesloft, LinkedIn Sales Navigator, Gong, and advanced GSuite analytics (GSheet formulas, pivot tables).
- Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.
- You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
Essential Job Functions
- Regularly and reliably attend scheduled virtual team meetings on camera.
- Work independently with minimal supervision.
- Use all required digital collaboration tools.
- Prioritize and self-manage workflows and deadlines.
US FLSA Classification: Full-Time/Exempt
Salary : $200
