Entertainment Manager

TopView Group, a well-established sightseeing company with over a decade of successful operations in New York City, is currently experiencing rapid growth on a global scale.  Powered by in-house technology, TopView Group creates one-of-a-kind experiences for everyone around the world. Our rapidly growing portfolio of products provides a variety of popular adventures, including hop-on hop-off bus tours in NYC and London, special events such as Tea Around Town and North Pole Express, sightseeing and event cruises, bike rental and tours, walking tours, and Attraction Pass. New York Water Tours, part of the TopView group, runs sightseeing, dining, experiential and special event cruises in New York City.  Our company culture thrives on fast pace, innovation, and productivity, catering to more than one million guests annually. As we experience this exceptional growth, we are seeking a dynamic and skilled Entertainment Manager to lead all aspects of the entertainment functions on our tours. If you are ready to build something big, then you are the perfect fit!  

The ideal candidate will be a creative and resourceful individual, with excellent people and project management skills, and with a knack to get things done from start to finish.

Responsibilities:

• Lead all aspects of the Entertainment department, comprising tour guides, actors, entertainers, etc.
• Take the lead in developing unique, innovative, and relevant content for a variety of tours, including but not limited to scripting, choreography, decor and event timeline
• Manage inventory and procurement of costumes, uniforms, props, and various supplies needed for different themed tours
• Conduct random walkthroughs of various tours to ensure all technology, guides, and facilities are up to par
• Manage scheduling, performance management, auditing, and payroll functions for the team members
• Design and execute an audition and recruitment strategy to meet the ongoing needs and new demands of the business
• Continually analyze processes and systems, and develop strategies for improving future results
• Collaborate with other functional departments to understand mutual needs and deadlines and ensure the team delivers on these demands
• Responsible for the entertainment operations for any public, private, and special events
• Motivate team members to exceed performance goals through training, mentoring, competitions, and creative incentives
• Responsible for ensuring high-end service and customer satisfaction by holding the actors accountable
• Keep track of weekly inventory reports of food, beverage, costume, giveaways, and equipment 
• Stay informed on industry trends and make suggestions to ownership about new trends, and potential new revenue streams
• Respond to daily operational developments and emergencies.
• Serve as a source of knowledge to both employees and customers.
• Perform other tasks as assigned.

Qualifications:

• At least 5 years of experience in designing various themed presentations, including script writing, choreography, decor, etc.
• Proven ability to lead and manage a team of full-time and part-time performers
• Ability to establish priorities, manage workload, and respond with a sense of urgency in a fast paced and dynamic environment
• Proven ability in performing root cause analysis and presenting logical conclusions 
• Openness to work flexible (including weekends) and extended hours, as needed and be available to respond to situations 
• Strong data analysis skills including but not limited to workforce planning, scheduling, resource allocation, financial planning etc.
• Experience with various productivity, project management and financial suites like Google Workspace, MSOffice, Monday.com, ClickUp.com, SAP, Netsuite etc.
• Effective verbal and written communication skills
• Experience negotiating with vendors on price, quality and payment terms
• Experience as a performer (desired)
• Work schedule is 50 hours a week; must be available to work weekends and holidays.
• Work location: Midtown, NYC; valid driver’s license required.  

Benefits

• Bonus pay
• Paid time off
• Health insurance (medical, dental, vision)
• Pre-tax commuter benefit
• Tour and entertainment discounts

Compensation: $80K - $100K 10% performance metrics based bonus

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