What are the responsibilities and job description for the Customer Service position at Torchstar?
We are seeking a highly motivated and detail-oriented Customer Service Associate to join our team at Torchstar, the leading distributor of lighting solutions in the U.S. As a key member of our customer service team, you will be responsible for representing our organization and providing exceptional service to our customers.
Primary Responsibilities:
- Provide general office support with various clerical activities and related tasks.
- Answer incoming customer inquiries through phone calls and emails.
- Direct calls and appointments to appropriate staff members.
- Process outgoing and incoming mail.
- Collaborate with management teams to stay updated on new products, services, and policies.
- Record customer information within our customer service database.
- Engage with clients in a friendly and professional manner while actively listening to their concerns.
- Offer support and solutions to customers in accordance with our customer service policies.
You'll Be Rewarded:
In an environment that challenges you and provides clear direction on what it takes to succeed in your role, you'll have opportunities for development and growth within our company.
Required Qualifications:
- High School Diploma or Equivalent.
- 1-3 years of experience in e-commerce industries.
- 1-3 years of warranty processing or claims customer service experience.
- 1-3 years of previous customer service experience.
- 1 year of authorization/referral processing experience.
- Proficient in Microsoft Office, including Word, Outlook, and Excel.
- Excellent verbal and written communication skills.
- Efficiency and organizational skills.
Schedule and Benefits:
Monday to Friday (8:30 AM - 5:30 PM). Competitive wage, stable hours, employee discount, group health insurance, dental care, vision care, 401(k), life insurance, paid time off, paid holidays, and gas reimbursement.
