Delinquent Specialist 1

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assist customers either in person, on the telephone and/or via email in a courteous and helpful manner.
• Receives monies for payment of taxes at the counter and by mail and processes all payments accurately.

• Verify that the amounts listed on tax bills and checks for payments are equal and prepare payments to be entered into the computer system.
• Balance daily income with report and make deposits.
• Post payments, handle money accurately and balance large sums of money, and create bank deposits daily. Maintain and balance cash drawer and secure it in the vault daily.
• Prepares miscellaneous and tax receipts.
• Assist in the completion of research pertaining to previous tax payments and other matters of importance to the Treasurer’s Office.
• Assists abstract companies, lending agencies, and all State Agencies with research of tax records.
• Assist in a wide variety of other office duties including but not limited to: typing memos, letters and emails, processing and maintaining reports, office supply orders, and various bookkeeping duties as needed.
• Must be able to pick up daily mail and make deposits at the bank.

• Must be able to maintain concentration to perform duties of a repetitive nature.

• Must have interpersonal skills to work in an open setting and maintain concentration with frequent distractions.

• Must be able to read and copy information quickly and accurately.

• Must be able to write or print legibly to ensure that records are preserved for future use.

• Direct and assist in supervising and/or training subordinate personnel, if requested to do so by the Treasurer or Chief Deputy Treasurer.

• Must be able to perform all duties with minimal supervision. Employee may be required to work irregular hours, attend job-related meetings and/or trainings. Produce a monthly status report on delinquent tax collection efforts.
• Contact taxpayers who are delinquent and collect taxes due to the County.

• Use a computer to search nationwide data bases to find last known addresses and/or phone numbers for delinquent accounts.
• Maintain a spreadsheet or database of delinquent account status.
• Perform any other duties as assigned.

MINIMUM QUALIFICATIONS:

• High School Diploma or GED required.
• Must have a valid New Mexico’s Driver’s license.
• Work experience in office setting required.
• One (1) year of experience in tax collection required.
• Ability to understand and communicate in English.
• Knowledge of basic math.
• Knowledge of map descriptions.
• Knowledge of how to properly operate calculators, computers and other office equipment.
• Knowledge of filing systems and various office routines.
• Ability to accept and carry out orders from Treasurer, Chief Deputy Treasurer and/or other supervising staff
• Ability to perform the essential duties listed below.
• Ability to perform the essential duties in the work conditions described below.
• Ability to work with the equipment, tools and materials listed below.
• Ability to effectively communicate with co-workers, customers and other office
• Must know how to use Microsoft Office software applications.
• Contact taxpayers who are delinquent and collect taxes due to the County.

• Use a computer to search nationwide data bases to find last known addresses and/or phone numbers for delinquent accounts.

• Maintain a spreadsheet or database of delinquent account status.

• Perform any other duties as assigned.