Client Relationship Manager - Personal Injury

About Torticity

Founded five years ago and headquartered in Boca Raton, FL, Torticity is revolutionizing the legal sector with groundbreaking technology and unmatched operational support. What began in mass tort case services has evolved into a full-scale transformation of personal injury law, reshaping how firms operate. Our proprietary tech boosts efficiency and sets new industry standards. Today, we offer comprehensive, end-to-end solutions that help law firms navigate complex litigation effortlessly. As pioneers in "Lit-Tech," we blend innovation with justice, turning challenges into opportunities. Torticity isn’t just changing the game; we’re building the future of legal excellence.
Join us and be part of something extraordinary

Remote opportunities available nationwide. Employees within a 40-mile radius of our Boca Raton HQ enjoy in-person collaboration and enhanced compensation. Hybrid work model: Mondays, Tuesdays, and Thursdays in-office.

Learn more about us and our leadership team: torticity.com/company
We are an equal opportunity employer and make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

About the Role

Being a Client Relationship Manager in our personal injury division is an exciting opportunity that focuses on building and managing relationships with our law firm partners. As a Client Relationship Manager, you will be responsible for onboarding new law firm partners and building relationships by implementing and enforcing the law firm’s scope of work with cross-functional internal teams including operations, legal, tech, product, data, and finance. You’ll continue to oversee the success of these campaigns throughout the entire life cycle of their case docket. You will also have an opportunity to evaluate current processes and contribute to improved streamlining of the overall client experience. The ideal candidate for this role will have excellent interpersonal communication skills and can effectively manage projects with a deep sense of urgency and ownership while operating in a strict HIPAA-compliant environment.

You're Excited About This Opportunity Because You Will…

• Manage the relationships of existing law firm clients with a growth mindset
• Conduct weekly calls with law firm clients and internal operations managers
• Capture and act on law firm requests, including procedural adjustments/enhancements
• Support client reporting requirements and requests
• Partner with stakeholders and technology for enhancements and law firm requests
• Collaborate with the personal injury operations team to maximize satisfaction and growth with existing clients
• Create, distribute, and analyze reporting with the ability to navigate dashboards and assess ingestion trends
• Provide Strategic solutions for law firm constraints and configuration opportunities
• Drive the end-to-end onboarding process upon SOW execution
• Collaborate with the sales team to ensure smooth transition from contract signature to onboarding
• Demonstrate and articulate the benefits and features of Torticity’s proprietary portal
• Ensure alignment between management and stakeholders on key initiatives and best practices

We’re Excited About You Because You Have...

• 5 years working at a high-volume plaintiff personal injury firm -or-
• 5 years working as a bodily injury or uninsured/underinsured adjusting role at a major nationwide insurer -or-
• Experience as the Owner/Operator of a standalone paralegal service (personal injury claims)
• 5 years in a sales-oriented role at a legal technology company
• Outsourced Case Management experience
• Nurse Case Management (PI-specific) experience
• Demand Generation Vendors experience
• Experience in working collaboratively with claims adjusters from insurance companies or third-party administrators
• Sound understanding of law firm operations
• Advanced knowledge of the personal injury process (pre-litigation is preferred)

Why You’ll Love Working at Torticity…

• We are a group of bright, kind professionals who are motivated by challenges and value integrity, innovation, and trust
• We cultivate a diverse and inclusive community, where all voices are heard and valued
• We leverage our strengths in legal technology to drive innovation and disrupt the industry
• We win as a team, commit to our work, and celebrate success together
• We boldly create the future while keeping equity and client impact at the center of all that we do
• We offer comprehensive compensation packages and inclusive health and wellness benefits

Compensation and Benefits

This role will receive competitive salary, benefits, and variable compensation. The salary for U.S.-based employees in this role will be within the range listed below. Compensation is determined by various factors, including experience, location, and performance. This position is also eligible for variable compensation based on individual and company performance.

Salary Range:
$80,00 to 100,000 USD annually

Perks and Benefits:

At Torticity we recognize that our employees are not just professionals; they are individuals with unique lives, families, and challenges. This understanding drives our commitment to providing a comprehensive benefits package designed with your well-being at the forefront. At Torticity, we are dedicated to helping you be the best version of yourself.

Purpose-Driven Careers
A career at Torticity is purpose-driven, where your work directly contributes to advancing justice and bringing voices to the forefront. By leveraging innovative technology, we help ensure fair outcomes for claimants and empower legal teams to fight for what's right. Join us in transforming the litigation landscape and be part of a team dedicated to making a real, lasting impact in the pursuit of justice and equity.

Apply via our careers site: Torticity Careers at www.torticity.com/careers