Sales Associate

JOB SUMMARY

As a Tory Burch Sales Associate, you are responsible for delivering a transformational customer experience, building our brand one customer at a time and ultimately driving our business through sales. You should demonstrate a strong commitment to service, a genuine curiosity and interest in people, authenticity, fashion & style sensibility, and exceptional selling skills. The ideal candidate also understands how to be a team player, is savvy about the visual and operational aspects of the role, and is committed to loss prevention.

RESPONSIBILITIES

Drive the Business & Deliver Results

 Achievement of personal sales and metric goals.

 Build and maintain new and existing customer relationships.

 Maintain a solid, organized client book which furthers your customer relationships and generates consistent, proactive sales volume, following the standards of our clienteling philosophy.

 Be aware of and react to the rhythm of your business, not just relying on walk-in traffic but through clienteling, outreach and event opportunities. Be Buddy/Team Player

 Lead by example and model behavior that reflects the company’s core values.

 Appropriately manage conflict and take ownership for your part in the team dynamic.

 Demonstrate a high degree of maturity and integrity.

 Contribute to a positive atmosphere that is fun, professional, productive and team oriented. Create the Customer Experience

 Contribute to an environment that consistently delivers on the five stages of the transformational customer experience.

 Demonstrate strong use of selling skills.

 Ensure a high level of customer service through extensive product knowledge and product ownership.

 Take ownership for the transformational experience in your boutique – customize it for your customer demographic and develop & maintain productive customer relationships.

 Maintain a “One Company” perspective on charge sends, returns, and other such transactions that are critical to a positive customer experience.

 Have a thorough understanding and use of the technology tools that support the customer experience Represent the Brand

 Understand and communicate the Tory Burch brand philosophy and lifestyle with each other and the customer.

 Emulate the brand aesthetic and embody a strong sense of fashion and an enthusiastic attitude.

 Contribute to maintaining all brand and operating standards to support brand consistency.

 Assist in maintaining store presentation standards.

 Leverage in-store technology to ensure every customer’s experience is transformational. Operational Excellence

 Ensure all sales and operational policies and procedures are followed and maintained. Retail Job Description For internal use only; a simplified version exists for external posting purposes

 Accurately process all POS transactions and capture of customer information and assist when necessary with operational and back of house activities.

 Adhere to all policies and procedures with a focus on loss prevention and operational excellence.

 Have a proper understanding of the radio communication and all technology tools used in-store, using proper etiquette.

 Detailed oriented with ability to multi-task and prioritize work to prioritize work to produce desired outcomes. EXPERIENCE

 1-3 years of experience in a high volume, customer-driven retail environment.

 Strong personal selling and customer relations experience, along with verbal and written communication skills.

REQUIREMENTS

 Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts.

 Ability to lift (at least 40 lbs), carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend and stand for extended periods of time.

 Must be able to submit verification of legal right to work in the United States.

 Must be at least 18 years of age.

Job Type: Part-time

Pay: From $15.00 per hour

Expected hours: 16 – 25 per week

Benefits:

• Employee discount

Shift:

• Day shift
• Evening shift
• Morning shift

Experience:

• Retail sales: 2 years (Required)

Ability to Commute:

• Merrimack, NH 03054 (Required)

Ability to Relocate:

• Merrimack, NH 03054: Relocate before starting work (Preferred)

Work Location: In person

Salary : $15